Security Manager at Sheraton San Diego Hotel & Marina (Marriott International)

Why work for The Sheraton San Diego Resort?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you!  Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work!

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.

The salary range for this position is: $70,000 to 80,000 annually.

Summary of Position

Responsible for the safeguarding of hotel property, assets, guests, visitors, and employees. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring high-level guest and employee satisfaction while achieving the operating budget.

Work Hours

· Will be required to work extended hours and flexible scheduled shifts based on business needs.

· Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Job Requirements

· Understand the mission, vision, and goals of the hotel.

· Demonstrated in-depth experience managing workers compensation programs and processes from point-of-injury through case closure.

· Proven ability to produce clear, accurate, and professional incident reports consistent with law enforcement standards.

· Strong computer skills and proficiency in Microsoft Office Suite.

· Proficiency in managing and scheduling third-party vendors.

· Proficient in managing vendor invoicing processes.

· Experience operating within a 4/5-star hospitality setting(s) and delivering equivalent customer service experiences.

· Proven ability to plan, schedule, organize, and present safety meetings for leadership that are impactful, and data driven.

· Provide 24-hour availability to be contacted as needed and respond to the Hotel as required.

· Strong leadership skills and the ability to apply them in a dynamic environment.

· Establish goals and objectives for department.

· Well organized, focused and strong ability to complete all work assigned.

· Work cohesively with co-workers and all departments as part of a team.

· Build morale and promote positive employee engagement.

· Follow all appropriate policies and procedures while constantly striving to improve standards of operations.

· Ability to read, comprehend, and write instructions, correspondence, reports, and memos.

· Ability to communicate verbally and electronically with guests, management, co-workers, members and marina tenants.

· Ability to effectively present information to associates, management, guests, members, marina tenants and the public in one-on-one and group situations.

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

· Ability to understand guest service needs.

Essential Job Duties

· Oversee the day-to-day operations of the Security Department and perform other duties and responsibilities as assigned by the Regional Director of Loss Prevention to support the Hotel’s needs.

· Assists the Regional Director of Loss Prevention in administering incident prevention programs and emergency preparedness.

· Oversee and manage the hotel’s comprehensive safety program.

· Train staff on Fire/Life/Safey protocol while being able to expertly deploy personally during real-life activations.

· Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.

· Comply with applicable laws and safety regulations.

· Follow proper key control guidelines in loss prevention and in the property.

· Develop a monthly checklist for all security equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

· Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.

· Follow Duty of Care process for the protection of guests and employees.

· Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.

· Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

· Implement action plans to monitor and control risk.

· Monitors all unusual activities in and around the property that would impair the well-being of guests and employees.

· Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

· Oversees and guides the efforts of the Safety Committee.

· Oversees first aid program for guests and employees.

· Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.

· Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

· Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

· Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

· Develops liaison with local law enforcement and emergency services.

· Monitor quality, standards, and meets the expectations of the customers on a daily basis.

· Demonstrates knowledge of job-relevant issues, products, systems, and processes.

· Select talented, qualified, and service oriented individuals to embody the core values of the hotel’s culture.

· Supervise and manage employees in support of the day-to-day operations.

· Schedule associates for operations and manage payroll and productivity.

· Review staffing levels to ensure that guest service, operational needs and financial objectives are met.

· Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.

· Ensure associates exceed service standards.

· Provides guidance and direction to associates, including setting performance standards and monitoring performance.

· Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

· Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

· Ensures employees are treated fairly and equitably.

· Manages employee progressive discipline procedures for staff.

· Administers the performance appraisal process for direct report managers.

· Celebrates successes and publicly recognizes the contributions of team members.

· Fosters open channels of communication between all employees.

· Encourages and builds mutual trust, respect, and cooperation among associates.

· Follow all additional duties as assigned by management.

Sheraton San Diego Hotel  is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.