Osborne Association - Program Coordinator, Marcus Garvey I and The Rise at Osborne Association

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments and advocate for people and principles with fierce and tenacious determination. 

We currently seek a full-time Program Coordinator to join our Marcus Garvey and The Rise team! Our Marcus Garvey and The Rise teams support our Supportive Housing programs and clients. 

The Program Coordinator coordinates the day-to-day operations for the Marcus Garvey I & The Rise / Supportive housing  programs. The Program Coordinator will ensure successful achievement of assigned program/service goals and objectives; maintains superior customer relations with appropriate program constituencies; and demonstrates collaborative partnerships among organizational staff and participants. The Program Coordinator is expected to report on-site to our Marcus Garvey I site 4 days a week and to our The Rise site 1 day a week. 

Salary Range:  $60,000- $65,000 annually

Essential Duties:

• Collaborate with the Vice President of Housing, objectives and work plans. Implements work activities to meet goals, monitor and evaluate the effectiveness of results.  
• Participates in the development of program activities and continually evaluates the quality of services provided. 
• Supervise Case Managers and Program Assistant at Marcus Garvey I and a Case Manager at The Rise. 
• Develops systems and procedures to assure compliance with program requirements. 
• Evaluates the program against planned objectives; formulates corrective action plans and implements measures to ensure that the highest standards of care are being met.
• Oversee the dissemination of educational materials and programming that supports Older Adults, and makes sure that all information about the organization is being provided clearly and accurately to the participants
• Delegate work assignments and collaborate with staff and volunteers who assist in carrying out assigned activities. Provides guidance and feedback to enhance staff abilities. Provides direct supervision to staff
• Recruit, develop and motivate volunteers who participate in meeting organizational goals and objectives
• Locate and maintain a participant base. Provide participant services and ensure the highest level of service delivery
• Draft correspondence documents and reports to validate program/service processes
• Manage relationships with contractors and program managers across multiple funding sources
• Provide direct supervision to assigned direct reports
• Develop and conduct  in-service training for staff to enhance their knowledge and support their professional development. Schedule for all program staff to be appropriately trained to facilitate all curricula delivered during group sessions. 
• Ensure that staff define and implement a service plan based on the client’s needs and that these plans are entered into the ECM Data Platform. 
• Ensures that the program complies with contractual agreements
• Observe program groups and services to establish a quality assurance process to make certain that group curriculum is accurate. Responsible for monthly facility calendars
• Backup support for group facilitation, when needed.
• Participates in interdepartmental meetings to increase awareness of various program services and updates
• Work with Program Analyst  to make certain that weekly and monthly reports and other documents related to the program are accurate and submitted in a timely fashion. This includes scanning, emailing documents and submitting original documentation to the Data team for entry into ECM, the Osborne data system.
• Attend required trainings 
• In-person attendance is required to collaborate with co-workers. This position is expected to be on site 4 days at Marcus Garvey I site  and 1 day at The Rise site.
• Perform other duties as assigned

Minimum Qualifications:

• Bachelors degree in Human Services, Public Administration or Criminal Justice preferred, In lieu of a degree, High school Diploma or equivalent required.
• Experience  in Human Services, Public Administration, Criminal Justice, Social work or related field with two to five years of progressive program/service management experience in a social service setting or the equivalent combination of education and experience.
• Non-profit experience is strongly preferred, with understanding of the criminal justice environment.

Key Competencies:

• Strong leadership skills
• Proficiency in Google Suite and Microsoft Office
• Proficiency in utilizing database systems for tracking and record case management
• Ability to work effectively under tight deadlines, strong attention to detail, and time management skills
• Ability to work in teams and collaborate effectively with people in different functions
• Ability to take the initiative and drive for results
• Ability to communicate with all levels of the organization and build strong relationships

Generous benefits include four weeks of vacation, tuition reimbursement, flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.

** Salary is based on commensurate experience and other qualifications.