Senior Engineer, Network Services Implementation at IPC Systems

TITLE: Senior Engineer, Network Services Implementation

DEPARTMENT: Global Services Support

REPORTING TO: Senior Manager, Network Services Implementation 

OFFICE LOCATION: New York, USA 

ROLE TYPE: Full time, Hybrid

 Overview of the Team

The Implementation team is a collaborative team situated in New York and Madrid, the team operates under the Global Service Support team, consisting of three other local teams in London, New York and Singapore. The global responsibility lies with the Head of Operations who leads the regions AMERS, APAC and EMEA.

Role Overview:

The IP senior engineer will be responsible for planning, implementing and configuring IP and IP TDM related Network Solutions for High Profile Clients and to prove connectivity into the Distribution and Core layers of the IPC network model. The IP senior engineer will also be required to forward fix any errors that are found during the testing phase on a network that consists of Layer 2 and Layer 3 solutions. The IP senior engineer will be required to document all client projects from beginning to end in which they are involved and to ensure all details are correctly transferred to management databases.

• Work from office in early and late shift schedule arrangement within local time of 7am to
• Working on public holidays will be assigned on rotation arrangement to ensure operations coverage during those
• Standby for call out support after work hours scheduled on rotational week including weekends and public

Data and Voice Implementation

• Manage IP Service Deliveries including Connexus Layer 2/3 and Voice incorporating sip and media gateway configurations.
• Proficient in the Configuring, Implementation and testing phases of all new Data, SIP and Converged Access services.
• Installation and Operational Readiness Testing (ORT) of Data and Voice Edge devices.
• Ensure customer deliveries are resolved within service level timeframes, provide timely technical updates on IPC global management
• Respond to customer 1^st level escalations and engage support calls with network carriers and/or IPC customers to achieve meaningful

Implementation Management

• Managing edge devices, including routers and switches of Cisco and Nokia, optical platform, and SIP based devices/platform.
• Conduct network capacity checks for new customer deployments.
• Maintain up to date online documentation, network schematics and its data elements in database related to network implementation

Change Management

• Collaborate with other functional teams for changes to implementation of Edge devices and perform Operational Readiness Testing (ORT).
• Initiate change control relating to change on edge network service modification, address network capacity and service
• Perform change control on weekends covering implementation of new services on production devices/services.
• Perform emergency changes on demand with authorized I PC internal approval.

Essential Skills and Experience to be Successful in this Role:

• University degree or equivalent Experience in Network Service Delivery with

minimum 5 years’ experience in the Technology environment

• Experience in Telecommunication field with extensive knowledge in a wide portfolio of technology and products across IP, SIP Voice and DWDM platforms.
• Good working knowledge of Cisco (Minimum CCNP), Nokia (NRS), and DWDM optical based
• Proven competency in supporting L2 and L3 routing and switching and MPLS technology
• Experience with SIP technology is required
• Knowledge of Financial Markets Data such as service feeds will be
• Excellent communication skills and ability to be key player working together with highly motivated team to support the
• Resourceful and good initiative in resolving complex issues relating to role support.
• Absolute proactive approach to incident management and service
• Excellent organizational skills and able to work
• Oracle Metasolv experience desirable

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:    

• Competitive Base Salaries
• Medical Coverage, Dental and Vision, Short/Long Term Disability, AD&D and Life Insurance Coverage
• 401(k) plan with matching contributions
• Flexible PTO plus Public Holidays
• Additional Time off for Charity Work and Volunteering
• Pet Insurance
• ID Theft insurance
• Tuition Reimbursement
• Certification Bonus Program
• Access to “IPC University” our Internal E-Learning Platform
• Enhanced Parental Leave
• Wellness Program
• Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.

IPC’s Work Culture:

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.