Technical Support Team Leader (BSU LONDON) at Bath Spa University
Bath Spa University · London, United Kingdom · Onsite
- Professional
- Office in London
Based at our London campus in Hackney, East London, the role is responsible for the responsive, effective delivery of customer-focused, professional IT support, providing line management for the technical support staff.
Bath Spa University London operates a distinct model of higher education compared to our Newton Park campus, and we are proud to serve a non-traditional student population. As such, we are looking for a candidate who can thrive in this unique environment and contribute meaningfully to our students’ digital empowerment and academic journey.
About the Role
Demonstrating strong customer service skills, you’ll be responsible for managing customer escalations and assisting with the support of University events alongside general day-to-day IT support. You will need to work closely with the Service Desk Manager (based in Bath) to achieve customer satisfaction and build a good working relationship with other IT teams to be successful in the role.
Your workload will be fully managed via our call management suite, Topdesk. You will be expected to manage your time and prioritise support requests within this system and deliver effective line management for the technical support staff. Teaching hours vary, so you will need to be available during these hours.
About You
- Experience of team leadership of technical teams
- Excellent organisational skills and the ability to multi-task and prioritise
- A broad range of technical knowledge and demonstrable experience of using a variety of problem-solving techniques to provide technical solutions
- Experience of enterprise network infrastructure setup, configuration and troubleshooting
- Experience of working with people from diverse backgrounds or demonstrable ability to communicate effectively with people from all walks of life
- IT support experience within higher education
- Knowledge and experience of supporting a range of IT applications, platforms and technologies
- ITIL Foundation or higher
For further information on the essential and desirable skills we’re looking for, please refer to the attached Job Description.
Additional Information
Salary Grade 6 - Starting from £38,951 rising to £42,694 per annum (This includes a £5,000 Market Pay Supplement)
The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.
The salary range shows the potential maximum pay progression in addition to any annual inflationary increase to your pay. Please note that our default position is to appoint into the lower end of the range, unless there are exceptional circumstances.
- This role will require a DBS check (see attached), as it is based on a FE site. There is also a requirement to work some evenings and weekends on a rota basis.
Staff Benefits
We offer a wide range of great benefits at BSU, including
- Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme). This is a defined benefit pension scheme which pays members a secure income for life, post-retirement
- Enhanced paid leave - 41 - 46 days depending on the role (Full Time) - more details here: https://apphub.bathspa.ac.uk/StaffBenefits
- Family friendly policies including hybrid working, flexible work environment, on-site nursery, and a sector-leading enhanced maternity scheme
- Employee Assistance Programme which offers access to on-demand GP appointments, wellbeing support and advice, and access to counselling
- Transport schemes including Electric Vehicle Scheme and Cycle to Work
- Wide range of discounts and financial benefits, accessed through and easy-to-use app
For further details about all our staff benefits, have a look at our rewards page: https://www.bathspa.ac.uk/work-at-bath-spa/rewards-and-benefits/
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
