Homeoffice URGENT: Outbound Calling & Patient Recall Assistant (medical/dental/healthcare experience is required) at WorkStaff360
WorkStaff360 · Toronto, Canada · Remote
- Professional
- Handle inbound and outbound calls with patients in a professional, empathetic manner
- Build rapport and trust while promoting services or solutions as needed
- Manage patient information in compliance with HIPAA and other relevant regulations
- Provide accurate information regarding services, appointments, and processes
- Document call details and maintain accurate records in the CRM or patient management system
- Meet and exceed performance targets for patient engagement and sales conversions
- Work closely with the team to identify opportunities for improved patient communication and service delivery
Hard Requirements:
- Proven experience in both customer service and sales roles (medical industry experience preferred)
- Excellent communication skills in English, both verbal and written
- Strong empathy and rapport-building abilities
- Experience handling sensitive medical information with strict confidentiality
- Detail-oriented and able to work in a fast-paced, high-volume call environment
- Familiarity with HIPAA regulations and medical terminology (preferred)
- Self-motivated with excellent time management and organizational skills
- Comfortable working remotely with reliable internet and a quiet workspace
- 2+ years in a medical call center or healthcare-related role
- Experience in outbound sales within a healthcare context
- Knowledge of CRM systems and call center software
Schedule:
- 40 hours per week
- Monday to Friday
- 9AM–6PM US Eastern Standard Time
Offer and Benefits:
- $5-$6USD/hour
- HMO coverage after 1 year of employment.
Commission Structure:
