Head of Enterprise Change at V/Line

Head of Enterprise Change

• Permanent full-time role (open to part-time discussions), flexible working, with Free Myki Travel.
• Build and mentor a high-performing change management team.
• Drive business readiness and sustainable change across V/Line.

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

About the role

As the Head of Enterprise Change, you are integral to the success of V/Line.

Reporting to the Chief Transformation Officer, you’ll lead a newly created team within our high-performing Transformation Office. You’ll work across the business to support and enable sustainable transformation, helping our people embrace new ways of working and delivering real impact for our passengers and the business.

This is more than a change management role - it’s a leadership opportunity to build capability, influence strategy, and shape the future of one of Victoria’s most vital transport organisations.

We’re on a bold journey to transform how we work, deliver, and transport growing numbers of passengers - and we’re looking for an experienced change leader to help enable enterprise-wide change that sticks.

Key accountabilities include:

Leadership and Team Management

• Lead and mentor a high-performing team of change practitioners fostering a culture of professional development, continuous improvement and innovation in change delivery.
• Manage resource allocation across projects, ensuring optimal workload distribution and alignment with strategic priorities and appropriate cost recovery from project budgets.
• Support Change Managers embedded in the business.

Change Strategy and Delivery

• Develop and execute change management strategies and plans for the Transformation Program, including communication, training, and support activities, to ensure successful change adoption.
• Ensure consistent and high-quality delivery of change management activities across all projects.
• Identify and mitigate risks associated with change initiatives, ensuring that potential issues are proactively addressed.

Change Centre of Excellence

• Design, embed and maintain a comprehensive change management framework, toolkit and templates that aligns with the organisation's strategic goals and objectives and best practices for change management.
• Stay current with industry best practices and trends in change management and continuously improve the change management framework and processes.
• Build organisational capability in change through training, coaching, and knowledge sharing.

Stakeholder Engagement

• Collaborate with senior leadership, project teams, and other stakeholders to understand change impacts and ensure alignment of change activities with business priorities.
• Act as a trusted advisor on change matters across the organisation.
• Collaborate closely with the EPMO, Transformation Program Manager, Corporate Planning, and other key functions.

Portfolio and Planning

• Contribute to portfolio-level planning and prioritisation with clear consideration of business change load.
• Establish metrics and KPIs to measure the effectiveness of change initiatives, monitor change impacts at an enterprise level and provide regular reports and insights to senior leadership.
   

About you

An exceptional leader, the Head of Enterprise Change ensures that all change practitioners are suitably skilled, supported and empowered to deliver high quality services and have access to development opportunities aligned to their career aspirations.

This role is critical to building organisational change maturity and ensuring that change initiatives are delivered in a way that supports business readiness, stakeholder engagement, and sustainable outcomes. 

You will work closely with senior leadership, project teams, and stakeholders to drive successful change adoption and achieve business benefits aligned with strategy and Transformation objectives.

In addition to leading the change practice, the Head of Enterprise Change will play a hands-on role in shaping and delivering change strategies for complex, enterprise-wide Transformation initiatives within the Transformation Program.

Our ideal candidate will be a proven leader that possesses the following:

• Deep experience in leading enterprise-level change across diverse environments
• A passion for empowering teams and developing talent. 
• Curiosity, adaptability, and a drive to learn and innovate
• Strong stakeholder engagement skills and the ability to influence at all levels. 
• A track record of designing and delivering fit-for-purpose change frameworks and strategies. 
• Tertiary qualifications in a business-related discipline (desirable)
• Professional qualifications in Change Management such as Prosci (desirable)
• Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
   

If your skills or experience don’t exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

Why V/Line

In addition to free myki travel, we offer:

• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential – We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team – You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.

We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.

As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row. 

We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the world’s oldest living culture. We acknowledge the Traditional Owners’ lands, waters, and skies on which we live and pay respects to their Elders past and present. 

At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment checks to meet our safeworking standards.

Applications close: Thursday 25th September 2025