Product Manager - CommSec at Commonwealth Bank of Australia
Commonwealth Bank of Australia · Sydney, Australia · Onsite
- Professional
- Office in Sydney
See yourself in our team
CommSec is Australia’s leading online broker.
The Product & Investing Solutions (P&IS Crew is the engine that drives the end-to-end design and management of the CommSec’s product portfolio (Equities, Margin Lending, Cash and Derivatives). We manage, develop and implement new products, features and services to enable CommSec’s purpose to empower more Australians to grow their wealth.
Do Work That Matters
As a Product Manager, you will be part of the Product Chapter and work with the P&IS Crew’s Equities value stream. You will partner with the Product Owner to lead strategic initiatives, deliver on our roadmap, address issues and incidents, build a culture of continuous improvement and enable continued compliance with regulatory obligations. You will work with a diverse set of stakeholders to deliver customer focused outcomes through risk optimisation and product fulfilment. You will also be responsible for supporting product initiatives across the P&IS Crew and manage day-to-day activities of existing products and services to ensure consistency, security and reliability.
Key responsibilities include but not limited to:
Turn Strategy into Reality: Supporting the Product Owner to help bring the product strategy to life. Planning and managing initiatives across the squad to deliver on customer and business outcomes.
Product Delivery: Implement and lead projects and initiatives, including support on tech changes and verification testing, ensuring they are delivered in a timely and effective manner for our customers.
Product Management: Monitor the marketplace, with attention to direct competitors, to assess industry trends and results in order to recommend new products or features.
Customer experience: drive continuous improvement in the customer experience by performing in depth reviews of complaints and breakpoints, refining product features and benefits, and optimising the digital experience.
Problem Solving: Showcase a strong human centred design mindset to address customer needs and problems by ensuring that solutions are resonating, user-focused and aligned with customers’ expectations. Identify and assess industry trends, customer needs, competitive offerings and emerging technologies.
Process improvement: evaluate and address process inefficiencies and breakpoints, creating and implementing solutions that streamline processes and enhance efficient operations and improve NPS.
Product Governance and Risk Management: take ownership of managing regular controls, robust product governance, identification of issues, timely escalations and swift resolution of issues with a focus on leveraging/ identifying opportunities for automation. Ensure our products meet all applicable regulatory requirements, supporting regulatory requests.
Data driven decision making: use product performance metrics to inform strategic decisions and adapt the product roadmap as necessary.
Innovation: Drive curiosity to experiment and adopt AI to improve operational efficiency and the customer experience.
Help us deliver a better future for CommSec. We are interested to hear from people who are/have:
A self-starter with demonstrated experience in banking or financial services with proven experience in end-to-end product management, business analysis, risk management or project delivery, with a strong customer focus to help us maintain our position as the leading online broker in the market
The ability to think analytically and use data to develop insights, make decisions and influence senior stakeholders
Strong problem-solving capabilities and the ability to manage competing priorities – need to have the motivation and be comfortable with investing and providing recommendations to problems
Strong communication skills and stakeholder engagement. Success in the role requires the ability to lead and influence across a broad range of stakeholders
Strategic thinking with demonstrated success in leading and influencing to deliver initiatives
Comfortable with navigating ambiguity and ability to work flexibly through change
Experience working in an agile environment and enjoy collaborating with others
Having an RG146 accreditation, understanding of trading, other investment products, or remediation experience will set you apart from the competition
Tertiary qualifications in a Business/ Commerce/ Finance degree preferred
A risk mindset – all CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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