Tour Operations Coordinator at None

COMPANY CULTURE

Willing to model Love in Action by expressing the Leading with Love principles of patient, kind, humble, respectful, unselfish, forgiving, truthful, trusting and dedicated.

ESSENTIAL DUTIES & RESPONSIBILITIES

• • Using our proprietary booking software (Gantt) – schedule tours, and coordinate customer requirements with the Guides.
  • Assign tours to Guides based on tour priority guidelines, number of passengers and customer pick-up locations, rotate tours and add Guide breaks as appropriate.
  • Coordinate tour departures by distributing passenger lists (manifests) to Guides and addressing last-minute issues. Ensure that special requirements are noted in reservations (front seat req., step stool, car seats, seatbelt extension).
  • Coordinate and assist with the dispatching of our tour pick-ups, acting as a communication hub between guides, customers, Sedona Contact Center, and hotel staff as needed.
  • Monitor and maintain communication with vehicles.
  • May serve as an escalation point for customer issues.
  • Performs opening and closing procedures accurately and thoroughly.
  • Demonstrates a high degree of initiative, resourcefulness, and job knowledge ensuring customer satisfaction.
• • Other duties as assigned.

Full-Time schedule with great benefits! Schedule is 5 days a week as the 5:00am opener and schedule includes both weekend days.

QUALIFICATIONS & EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• At least one (1) year of dispatch experience required.
• Two (2) or more years of customer service and administrative experience.
• Excellent customer service and communication skills.
• Effective time management, prioritization, and multi-tasking capabilities.
• Attention to detail, self-motivation, and demonstrates initiative.
• Good judgment and problem-solving skills.
• Works well in a team environment.
• Must be able to maintain sensitive information in a confidential manner.
• Computer experience required (MS Windows, Outlook, Word & Excel).
• H.S. Diploma or equivalent required; Associate degree (A.A) preferred

ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use computers, phone systems, calculators, copiers, and general office equipment.
• Primarily sitting up to 8 hours a day.
• Must be able to move around the office to perform duties, reach overhead, bend, kneel, crawl, crouch, push, pull, and lift to 25 lbs.

WORK ENVIRONMENT

• Primarily an inside office job with little exposure to weather conditions
• This position is based in a shared office area involving working alone on the computer, collaborating as part of a team, or working closely with others by computer or over the phone.
• Daily exposure to PC
• May require long hours and weekends.
• The noise level in the work environment is usually moderate.

This is considered a non-safety critical position for purposes of the Pink Jeep Tours drug testing policy which is subject to  pre-employment and random drug testing.