Front Office Team Lead at United Digestive

Description

• Duties may include but are not limited to: 
• Coordinate coverage assignments for lunches and PTO; fills in for front office staff as needed
• Assists the Office Manager to balance patient payments daily; oversee collection of charges and fee tickets (office and hospital) to be sent to business office as directed
• Assist with OSHA and Safety program requirements as directed by the Office Manager 
• Assist with ordering of supplies (to include coffee, medical, office and postage supplies) including reconciliation as directed by the Office Manager
• Assist Office Manager with training, coaching and development of team members
• Monitors filing center to ensure all documents are handled in a timely manner
• Monitors Scheduling queue (via the Supervisor Module) to ensure proper handling of calls and monitors hold times
• Ensures mail is opened and processed appropriately as directed by the Office Manager
• Participates in marketing activities as directed by the Office Manager
• Meets or exceeds quality and productivity standards as set by the Office Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Works with the Financial Counselors to monitor schedule, verify benefits, and manage referrals/authorizations prior to day of appointment for all patients having office visits, outpatient procedures in a hospital, in-office procedures, and emergency add-on procedures in the endoscopy centers
• Completes requests for information from UD staff and others and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Has a strong knowledge and understanding of different insurance plans 
• Ensures patients are treated courteously by office staff and that other visitors are screened and properly directed
• Participates in weekly or bi-monthly staff meetings to keep staff informed of United Digestive policies and procedures as directed by the Office Manager
• Participates in regular meetings with the office manager to discuss the review the needs of the office
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Additional duties and responsibilities as assigned

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures

Qualifications