Hotel Duty Manager- Crown Metropol & Promenade at Crown Resorts

Better begins here

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful, elevated experiences for our guests and our people. We value passion, optimism, and an appetite for change- for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. 

The Role

Crown is the ultimate destination for luxury, with our three established hotel brands Crown Towers, Crown Metropol and Crown Promenade offering unique experiences for all guests. 

As a Duty Manager at Crown Metropol & Promenade you will be responsible for managing and assisting in the running of the entire Hotel Rooms Division operation during your shift. Reporting to the Front Office Manager, you will appropriately allocate resources across the operation and ensure that Crown’s policies, procedures, and brand standards are adhered to across all operational departments. 

To be considered for this role you will need to have Supervisory or Management experience in Hotel Front Office Operations. 

Key Responsibilities

• Act as the hotel’s representative for guest concerns, operational issues, and emergency situations
• Manage daily hotel inventory and room availability to meet guest requirements
• Ensure smooth arrivals and departures, especially for VIP guests
• Foster positive guest relationships and resolve complaints with discretion and professionalism
• Lead and develop a high-performing team through coaching, feedback, and recognition
• Conduct performance reviews and support onboarding of new team members
• Generate and distribute daily management reports and maintain accurate guest records

About you

You'll bring the following:

• Hotel management experience at a departmental level within a superior hotel
• Strong knowledge of computer applications including Microsoft Office suite
• Extensive customer service experience
• Ability to work across a 24/7 rotating roster
• Knowledge of the Opera Property Management System (or similar)

• A hospitality or business-related qualification is highly regarded

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.