Experienced Service Advisor-Mercedes Benz of Burlington at Mercedes Benz of Burlington

Description

Mercedes Benz of Burlington, part of the Lyon-Waugh Auto Group, is searching for an experienced full-time Service Advisor to join our team. If you’re a professional who knows service writing, values teamwork, and takes pride in delivering exceptional customer service — we’d love to talk to you.

At the Lyon-Waugh Auto Group, your experience matters. We offer a supportive, respectful work environment where your contributions are appreciated and your success is recognized.

If you're ready to bring your skills to a place that truly values them, apply today!

Schedule:  Monday–Friday: 7AM – 5PM  and one Saturday per month

As a Service Advisor you will:

• Welcome clients and ensure an exceptional and professional service experience from start to finish
   
• Review service history, perform walkarounds, and recommend needed maintenance/repairs
   
• Clearly explain service options and pricing, ensuring clients are well-informed and confident in their decisions
   
• Coordinate with technicians and service team to manage repair timelines and communicate updates to clients
   
• Keep clients informed regarding progress, changes, and approvals
   
• Ensure work is completed to the highest standard before returning the vehicle to the client
   
• Build lasting relationships with clients by being a reliable point of contact for ongoing service needs
   

Our Company Can Offer You:

• Competitive pay structure with generous bonus opportunities
   
• Full benefits package including medical, dental, and vision
   
• 401(k) options with company match
   
• Paid time off: vacation, sick days, holidays, your birthday, and a paid volunteer day
   
• Employee discounts on vehicles, merchandise, and services
   
• Opportunities for tickets to concerts/sporting events and other fun perks
   
• A smoke-free, professional work environment
   
• Opportunities for growth and career advancement

Requirements

Our Ideal candidate will have:

• A positive, professional attitude with a passion for great customer service  
• Strong communication skills—both verbal and written  
• Dependable with the ability to prioritize tasks efficiently 
• Intermediate computer skills  
• Minimum 2+ years experience in service writing—luxury brand experience is a plus  
• Familiarity with Dealertrack preferred; but will train the right candidate
• Must be a minimum of 18 years old with a valid driver’s license in good standings and clean driving record