Gestionnaire de Comptes B2B H/F at American Express

%3Cdiv data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22 class=%22block__cell block__field--wide-rich-text%22 style=%22flex: 0 1 100%; width: 970px; padding: 0px 25px 0px 0px; margin: 10px 0px 0px; box-sizing: border-box; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%0A%3Cdiv data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22descriptionExt-container%22 class=%22block__field--wide-rich-text%22 style=%22flex-basis: 100%;%22%3E%0A%3Cdiv class=%22oj-form-control block__field-rtfValue %22 data-bind=%22attr: {id: %24data.name + %27-value%27, formFieldId: %24data.name},%0A html: %24component.getFieldValue(%24data)%22 id=%22descriptionExt-value%22 formfieldid=%22descriptionExt%22 style=%22padding-bottom: 5px; margin-bottom: 5px; vertical-align: middle;%22%3E%0A%3Cp style=%22color: rgb(0, 0, 0); font-family: %27Times New Roman%27; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ELa culture d%26rsquo;American Express repose sur 175 ans de tradition d%26rsquo;innovation, de valeurs et de comportements de leadership partag%26eacute;s, et un engagement in%26eacute;branlable %26agrave; soutenir nos clients, communaut%26eacute;s et coll%26egrave;gues. En tant que membre de l%26rsquo;%26eacute;quipe Amex, vous b%26eacute;n%26eacute;ficierez de ce puissant soutien avec une prise en charge compl%26egrave;te de votre bien-%26ecirc;tre et de nombreuses opportunit%26eacute;s d%26rsquo;acqu%26eacute;rir de nouvelles comp%26eacute;tences, de d%26eacute;velopper votre leadership et de faire %26eacute;voluer votre carri%26egrave;re.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22color: rgb(0, 0, 0); font-family: %27Times New Roman%27; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIci, votre avis et vos id%26eacute;es comptent, votre travail a un impact et ensemble, vous nous aiderez %26agrave; d%26eacute;finir l%26rsquo;avenir d%26rsquo;American Express.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cb style=%22font-weight: bold;%22%3E%3Cspan style=%22color: black;%22%3EQuel sera votre impact sur ce poste ?%3C/span%3E%3C/b%3E%3C/span%3E%3Cspan style=%22color: black;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EL%27%26eacute;quipe Corporate Servicing est bas%26eacute;e au sein de l%27organisation Corporate Servicing Network et est charg%26eacute;e de fournir un support client de bout en bout et de r%26eacute;soudre les requ%26ecirc;tes de nos clients Administrateur de Programmes, eux-m%26ecirc;mes gestionnaires des comptes Voyage d%26rsquo;Affaires et Cartes Corporate.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Cb style=%22font-weight: bold;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/b%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Cb style=%22font-weight: bold;%22%3ECommunication t%26eacute;l%26eacute;phonique%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Cb style=%22font-weight: bold;%22%3E%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EGarantir un service d%26rsquo;excellence%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EPrise en charge des appels des clients g%26eacute;rant les comptes Voyage d%26rsquo;Affaires (Business Travail Account) %26amp; Cartes Corporate (Corporate Card)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EPoser toutes les questions utiles au traitement de la demande et apporter les r%26eacute;ponses n%26eacute;cessaires aux clients tout en favorisant le First Contact Resolution%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EPromouvoir aupr%26egrave;s des clients l%26rsquo;utilisation des outils en ligne American Express%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Cb style=%22font-weight: bold;%22%3ETraitement des demandes re%26ccedil;ues par email%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Cb style=%22font-weight: bold;%22%3E%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EPrise en charge et suivi des demandes Clients jusqu%26rsquo;%26agrave; r%26eacute;solution (maintenance, remboursements des soldes cr%26eacute;diteurs, factures contest%26eacute;es)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EAssurer une coordination des cas en lien avec les %26eacute;quipes internes%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb style=%22font-weight: bold;%22%3E%3Cspan lang=%22EN-US%22 style=%22color: black;%22%3E%3Cspan style=%22text-decoration: underline;%22%3EQualifications minimum :%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Cb style=%22font-weight: bold;%22%3EComp%26eacute;tences g%26eacute;n%26eacute;rales requises%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EExp%26eacute;rience significative dans la relation client%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EAisance t%26eacute;l%26eacute;phonique et sens du service client d%26eacute;velopp%26eacute; (CUSTOMER FIRST) pour d%26eacute;livrer un service d%26rsquo;excellence%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EAdaptabilit%26eacute; : g%26eacute;rer les d%26eacute;fis quotidiens en toute confiance, ainsi que plusieurs t%26acirc;ches et demandes en changeant de priorit%26eacute;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3ECapacit%26eacute; d%26rsquo;analyse : savoir analyser les demandes des clients et les traiter efficacement, reporter les causes profondes d%26rsquo;une probl%26eacute;matique et en faire part au chef d%27%26eacute;quipe%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EAutonomie et sens de l%26rsquo;organisation : Capacit%26eacute; av%26eacute;r%26eacute;e %26agrave; travailler dans un environnement de service en %26eacute;quipe ainsi qu%27%26agrave; travailler de mani%26egrave;re ind%26eacute;pendante avec un minimum de supervision.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3ERigueur (la fonction comporte des proc%26eacute;dures internes %26agrave; respecter)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EEsprit d%26rsquo;%26eacute;quipe : r%26eacute;aliser les objectifs fix%26eacute;s%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EGestion du stress : faire face au flux d%26rsquo;appel (entrant et sortant)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EConnaissances en solutions de paiement et produits corporate seraient un plus%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3C/span%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cb style=%22font-weight: bold;%22%3E%3Cspan lang=%22EN-GB%22 style=%22color: black;%22%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22text-decoration: underline;%22%3E%3Cb style=%22font-weight: bold;%22%3E%3Cspan lang=%22EN-GB%22 style=%22color: black;%22%3EQualifications suppl%26eacute;mentaires :%3C/span%3E%3C/b%3E%3C/span%3E%3Cspan lang=%22EN-US%22 style=%22color: black;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Cb style=%22font-weight: bold;%22%3EComp%26eacute;tences informatiques requises :%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Cb style=%22font-weight: bold;%22%3E%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EConnaissance approfondie du Pack Office (EXCEL-WORD-OUTLOOK)%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EAgilit%26eacute; %26agrave; la formation et ma%26icirc;trise d%26rsquo;outils informatiques%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Cb style=%22font-weight: bold;%22%3EComp%26eacute;tences linguistiques :%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial; text-align: justify;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3E%3Cb style=%22font-weight: bold;%22%3E%3Co:p%3E%3C/o:p%3E%3C/b%3E%3C/span%3E%3Cspan style=%22color: rgb(0, 0, 0);%22%3EAnglais : bonne compr%26eacute;hension avec capacit%26eacute;s pour %26eacute;changer %26agrave; 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