Administrative Assistant - Public Housing Intake at Omaha Housing Authority

Join our Team at the Omaha Housing Authority!

Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? he Omaha Housing Authority (OHA) is looking for a dynamic administrative professional to assist our residents and help us fulfill our mission of providing safe and affordable housing.

About Us

Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

Our Core Values

• Teamwork: We work together to achieve our goals.
• Welcoming: We create a supportive and inclusive environment.
• Actively Listen: We focus, clarify, and communicate next steps.
• We Build Trust: We do what we say we will do and assume good intent.
• Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
• De-Escalation: We manage conflicts calmly and effectively.
• Exceptional: We strive for excellence in all we do.
• Self-Care: We believe in the well-being of our team and ourselves.
• Share Power: We empower each other and our community.

Why Work with Us? 

We offer a comprehensive benefits package that includes:

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

Salary Range

$15.73 - $22.39 per hour

Job Function

To perform the daily processing of online Public Housing applications and HIO applications for Affordable and LIHTC (Low Income Housing Tax Credit) programs. Large volume of data entry for new applications and reported changes for existing applicants following established OHA policies and procedures.

Essential Functions

• To perform the necessary clerical duties of processing, maintaining, and updating of all OHA and HIO applications in an organized manner.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Must be able to develop knowledge of Yardi Voyager and obtain super user status in Rent Café online portal.
• Daily acceptance of applications and reported changes in the online Public Housing applicant portal and for LIHTC and conventional property applicants. Send out of initial applicant packet information along with status letter and create and/or update applicant file. May assist with pulling applicant files for selected applicants.
• Process applicants through an online portal.  Contact applicants through phone calls, email, and postal mail to assist in the online application process.  Schedule in-person appointments when needed to complete pre-application process and to obtain required documentation.
• Process applicant withdrawals from waitlist and send required documents to applicants in a timely manner, following established policies and procedures.
• Respond to calls, emails, and in person requests in a timely, positive, and helpful manner while documenting information in computer system. Assist applicants with portal inquiries and when additional assistance is needed for log-in.
• Provide clerical support to Public Housing Intake Manager.
• Provide front desk coverage at Central Office as assigned.
• Answer phones, direct calls, and assist applicants and the public that come into the office.
• Process a variety of correspondence regarding applicant information provided in paper format and electronically.
• Assist with maintaining department file/records system.
• Maintain confidentiality of applicants, files, correspondence, etc. per OHA policies.
• Must clearly understand all aspects of the policies and procedures of OHA, including, OHA admissions and continued occupancy policies. Must have the ability to effectively communicate this to applicants and visitors.
• Provide appropriate forms and directions to applicants, residents, or visitors, as necessary. 

Additional Responsibilities 

• May assist with special projects.
• May occasionally work evening and weekend hours.
• May work in other areas of the Public Housing department as directed.
• Perform other duties as required or assigned.

Qualifications

• High School diploma or GED required.
• The position requires two (2) years of office experience to include administrative experience. Customer service experience required, and excellent computer skills required.
• Must have a thorough knowledge of Business English, spelling, and punctuation.
• Demonstrated knowledge and proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Must be able to develop knowledge of Yardi Voyager. 
• Ability to understand oral and written instructions.
• Must possess and maintain a driver’s license and a good driving record. Must be insurable under the OHA auto insurance policy.
• Ability to establish and maintain effective working relationships with applicants, co-workers, and agency case managers. Ability to communicate with people from a broad range of socio-economic backgrounds.

Working Conditions

Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact.

Abilities

• Must be able to remain in a sedentary or walking position during shift.  Must be able to reach, stoop, squat, push, pull up to 25% of the time and data entry into computer up to 75% of the time.
• Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
• The noise level in the work environment is usually moderate.

Equipment Operation

Any one position may not use all the tools and equipment listed nor do the listed examples comprise all the tools and equipment that may be used in positions allocated to this classification)

• Computer
• Telephone
• Copier
• Calculator
• Facsimile Machine
• Date/time stamper

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws. Omaha Housing Authority is actively seeking diverse candidates and affirming of all identities.