Fire Alarm Customer Service Representative at City of Waco, TX
City of Waco, TX · Waco, United States Of America · Onsite
- Junior
- Office in Waco
About the Department
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Minimum Starting Salary $19.3566
The City of Waco Seeks:
The ideal candidate has great customer service skills, pay close attention to detail, and can effectively communicate in a professional manner, this could be the position for you! Apply now!
Minimum Qualifications:
Required:- High School Diploma or GED equivalent
- One (1) year of customer service and computer experience.
- Fire Service Communications Certification from The Association of Public-Safety Communications Officials (APCO) is required within 180 days from the hire date.
- Depending on the needs of the City, additional licenses and certifications maybe required
- A valid Texas Driver's License.
Position Description:
Under basic supervision, answers emergency and non-emergency calls for Waco Fire Department (WFD),
emergency services agencies and general public.
Essential Functions:
- Answers emergency and non-emergency calls for fire, personal assistance and emergency medical
assistance; determines appropriate call classification and priority. - Takes information from callers and enters information into the computer database; provides assistance and
information. - Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate
coverage of the city; maintains radio and dispatching equipment. - May be required to respond afterhours, including holidays and weekends, in the event of a departmental or
City-wide emergency.
