Fire Alarm Customer Service Representative na City of Waco, TX

About the Department

Minimum Starting Salary $19.3566 

The City of Waco Seeks: 

The ideal candidate has great customer service skills, pay close attention to detail, and can effectively communicate in a professional manner, this could be the position for you! Apply now!

Minimum Qualifications:

• High School Diploma or GED equivalent 
• One (1) year of customer service and computer experience. 
• Fire Service Communications Certification from The Association of Public-Safety Communications Officials (APCO) is required within 180 days from the hire date. 
• Depending on the needs of the City, additional licenses and certifications maybe required
• A valid Texas Driver's License. 

Position Description: 

Under basic supervision, answers emergency and non-emergency calls for Waco Fire Department (WFD),
emergency services agencies and general public.

Essential Functions:

• Answers emergency and non-emergency calls for fire, personal assistance and emergency medical
  assistance; determines appropriate call classification and priority.
• Takes information from callers and enters information into the computer database; provides assistance and
  information.
• Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate
  coverage of the city; maintains radio and dispatching equipment.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or
  City-wide emergency.