IT Sr. Director at Quest Software

MUST RESIDE IN AUSTIN, TEXAS - IN THE OFFICE DAILY

The Sr. Director of CRM & MarTech will support the evolution of Quest Software’s Salesforce CRM and Marketing Technology platforms by collaborating with cross-functional teams to translate business needs into scalable technology solutions. This role will work closely with stakeholders across Sales, Marketing, Operations, and Technology to define requirements, manage product backlogs, support feature delivery, and ensure the systems effectively meet business goals.
This position sits within Quest Software’s Enterprise Applications organization and plays a critical role in delivering user-centric capabilities across Salesforce (Sales Cloud, Service Cloud, CPQ, Eloqua Marketing platform) and integrated marketing technologies.  MUST BE IN THE OFFICE DAILY

Key Leadership Responsibilities:

• Collaborate with business stakeholders and technology teams to define and prioritize product features and enhancements for CRM (Salesforce) and MarTech platforms.
• Maintain a well-groomed backlog of user stories and acceptance criteria in alignment with business goals and technical feasibility.
• Participate in sprint planning, daily stand-ups, backlog refinement, demos, and retrospectives as part of the Agile development process.
• Support the execution of the product roadmap, focusing on incremental value delivery while ensuring cross-team alignment.
• Assist in delivering marketing automation capabilities, including integrations between Salesforce, and third-party tools.
• Monitor Salesforce and Marketing Cloud release notes to identify relevant updates, features, and optimizations.
• Coordinate user acceptance testing (UAT), facilitate end-user feedback collection, and assist with training or communication of new features.
• Partner with the Salesforce Admins, Developers, Architects, and QA to troubleshoot issues and support L2/L3 escalations as needed.

Required Skills and Qualifications:

• Solid understanding of Salesforce core platforms (Sales Cloud, Service Cloud, Eloqua).
• Familiarity with marketing and sales tools integrated with Salesforce (e.g., data enrichment tools, form builders).
• Strong communication and stakeholder management skills with a focus on translating business needs into technical requirements.
• Proficiency in Agile methodologies, backlog management, and collaboration tools (e.g., Jira, Confluence).
• Comfortable working in a collaborative, fast-paced environment and adapting to changing priorities.

Preferred Qualifications:

• Salesforce Certified Administrator or Marketing Cloud certifications.
• 5-7 years of experience as a Product Owner, Business Analyst, or equivalent role in a Salesforce or MarTech-focused environment.
• Experience in the Software industry is a plus.
• Knowledge of software development lifecycle and best practices, including CI/CD and test automation.
• Exposure to A/B testing, campaign optimization, or customer journey analytics is beneficial.

Company Description 

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now. 

We’re not the company that makes big promises. We’re the company that fulfills them. 

We’re Quest: Where Next Meets Now. 

Why work with us! 

-Life at Quest means collaborating with dedicated professionals with a passion for technology. 

-When we see something that could be improved, we get to work inventing the solution. 

-Our people demonstrate our winning culture through positive and meaningful relationship. 

-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. 

-Our team members’ health and wellness is our priority as well as rewarding them for their hard work. 

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.

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