Case Manager and HIV Prevention Specialist at RiverStone Health

Working title: Case Manager/Prevention Health Specialist   Position #(s):

Classification title: Prevention Health Specialist

Division: Client Health Services                          

Program: HIV Services

Reports to: HIV Services Manager  

FLSA status: Non-Exempt:  Full-Time

Schedule: Monday-Friday; 8am-5pm   

Wage Range: $24.28 to $32.19 hourly; depending on number of years of transferrable experience and internal equity

Organizational Overview

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection – HELP is what we do.  From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.  Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve.

Division and Program Overview: 

Client Health Services provides care for clients enrolled in a multitude of programs throughout the division.  HIV Services provides testing, care coordination, treatment, case management and preventative services for clients exposed to or living with HIV.

Job Summary:

This unique role combines case management for the Ryan White program and prevention skills for identification and prevention of HIV. The Case Manager position is responsible for providing case management for clients living with HIV. This includes assessing client needs, referring to community resources, ensuring medical needs are met, participating in continuous education and quality improvement.

The Prevention Health Specialist promotes health within Yellowstone County by providing HIV, Syphilis and Hep C testing for high-risk clients. Staff provide education on safe sex practices, harm reduction supplies and education, and coordinate referrals for those looking for treatment programs or medical care. This work is performed with integrity and innovation to ensure a high level of customer service delivery.

Essential Functions/Major Duties and Responsibilities:

A.   Case Manager/Prevention Health Services                                                          60%

• Maintain up to date patient charts, progress notes, care plans and other related medical information.

• Provide patient guidance through financial assistance, and additional RiverStone Health services to ensure clients are receiving a full array of services available to them.

• Review and submit client request for financial assistance.

• Develop and maintain cooperative working relationships with tribal and other local providers, agencies and organizations who care for those living with HIV.

• Collaborate with tribal and other local agencies and providers to determine community health needs and the availability of services.

• Produce, maintain, and submit regular data and program reports for grant and other reporting requirements.

• Participate in and attend meetings, conferences workshops and training sessions to become and remain current on the principles, practices and new developments in the program field.

• Develop, conduct, or coordinate health needs assessments and surveys.

• Develop operational plans and policies necessary to achieve program objectives and services.

• Participate in and provide audit data.

• Assist in the development of annual work plans and quality improvement projects.

• Respond to communications in a courteous and timely manner.

• Perform work with the strict knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

• Interview and gather health information using interpersonal and cultural sensitivity skills.

• Respond to questions and comments in a courteous and timely manner.

• Participate in emergency preparedness trainings, exercise and response activities.

• Participate in program quality improvement projects.

• Attend meetings, conferences, workshops and training sessions to become and remain current in the principles, practices and new development in assigned work areas.

B.     Ryan White Case Manager                                                                  35%

• Enroll eligible clients into Ryan White, to assure 100% access and 0% disparity for all persons with HIV in Montana.

• Network with local medical, dental, substance abuse and mental health providers to inform of and educate about Ryan White program.

• Coordinate medical, dental, substance abuse and mental health services for Ryan White clients with local providers to assure continuity of care is accomplished across the spectrum of care.

• Facilitate signing of Ryan White paperwork with all providers of care.

• Maintain up to date charts for all Ryan White patients, getting progress notes, lab reports, and consultations from all providers.

• Participate in program QI projects.

• Provide face to face and/or telephone case management for all Ryan White patients to assess the client’s current medical status, such as medication compliance, nutritional issues, dental needs, mental health/substance abuse issues, and financial program assistance.

• Enter current medical and demographic data for all Ryan White patients into eCW.

C.      HIV Prevention Services                                                         

• Performs HIV/Hep C testing on Riverstone Health’s campus and at a variety of outreach locations

• Promotes HIV testing and education and STD education within the Yellowstone Community

• Collects and reports data as needed

• Provides referrals of new positive HIV to the Ryan White program

• Refers clients for PrEP and PEP as need is identified

• Participates and coordinates in the Syringe Services Project

• Participates in quality improvement and emergency preparedness projects

• Develops and presents education as needed to community partners

Non-Essential Functions/Other duties as assigned                            ≥5%

• Perform other duties as assigned in support of Public Health and RiverStone Health’s mission and goals.

Education and Experience:

Minimum Qualifications

• High School diploma or equivalent

• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

• Bachelor’s degree in health-related field

• Experience working with underserved population

• Experience working in a customer service environment

Required Certificates, Licenses, Registrations:

• Valid Montana driver's license

• Appropriate vehicle insurance and a reliable vehicle to use for occasional day travel

• On-the-job training emergency preparedness training in ICS 100, 200 and 700.

Knowledge, Skills, and Abilities:

• Computer literacy, in Microsoft Office Suite.
• Ability to maintain a calm and positive demeanor during difficult client interactions.
• Ability to display non-judgmental and empathetic listening skills.
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
• Ability to work collaboratively and maintain a positive work environment.
• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
• Ability to understand and adhere to required administrative policies and procedures.
• Excellent communication skills to ensure efficiencies and quality customer service.
• Ability to relate to and motivate diverse members of the community.
• Ability to develop and maintain partnerships with a diverse mix of local organizations, businesses, health providers and other applicable individuals.
• Self-starter and strong organizational and planning skills.
• Knowledge of program development, promotion, marketing, education and media communications.

Customer Service Excellence:

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

Supervision:

• None

Physical Demands and Working Conditions:

• Work is performed in the clinic setting, via telephone and out in the community based on client needs.

• Standing, bending, sitting and minimal lifting required

• Extended periods of computer work

• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making:

• Uses independent judgement

• Work is structured by public health regulations and established medical practices.

• Decisions directly affect the quality of services provided to the public.

Communications & Networking:

• Daily written and verbal communication with patients, clients and other RiverStone Health staff.

• Work directly with other team members to provide quality customer service for patients and customers.

Budget & Resource Management: 

None