Lightedge is an enterprise-grade cloud services and colocation company focused on delivering reliable and scalable solutions for our customers’ most critical IT needs. We are currently seeking a Storage Engineer to join our fast-paced Cloud Operations team.
This is a hands-on engineering role, ideal for someone with solid experience in enterprise storage and virtualization technologies who thrives under pressure, works well independently, and can consistently deliver results. The right candidate must be capable of addressing customer cases quickly and accurately, adapting to rapidly shifting priorities, and participating in an on-call rotation.
We are looking for a self-starter with strong technical expertise, especially in IBM storage platforms, who can monitor and troubleshoot performance issues effectively in a high-load environment.
Lightedge is an enterprise-grade cloud services and colocation company focused on delivering reliable and scalable solutions for our customers’ most critical IT needs. We are currently seeking a Storage Engineer to join our fast-paced Cloud Operations team.This is a hands-on engineering role, ideal for someone with solid experience in enterprise storage and virtualization technologies who thrives under pressure, works well independently, and can consistently deliver results. The right candidate must be capable of addressing customer cases quickly and accurately, adapting to rapidly shifting priorities, and participating in an on-call rotation.We are looking for a self-starter with strong technical expertise, especially in IBM storage platforms, who can monitor and troubleshoot performance issues effectively in a high-load environment.
Responsibilities
Maintain, support, and troubleshoot enterprise storage systems with a strong focus on IBM storage platforms (e.g., FlashSystem, Storage Insights, DS8000, etc.)
Monitor and analyze storage performance using IBM Storage Insights, identifying and resolving bottlenecks or performance issues proactively
Manage storage capacity and lifecycle planning to ensure platform scalability and reliability
Handle incident tickets and service requests efficiently, with a focus on accuracy, quality and speed
Execute regular maintenance, upgrades, and system health checks
Participate in 24x7 on-call rotation and respond to after-hours incidents when required
Document configurations, changes, resolutions, and standard operating procedures
Collaborate with internal teams to execute projects, troubleshoot issues, and improve overall system performance
Communicate technical issues clearly and effectively to both technical and non-technical stakeholders
Other duties as assigned in a dynamic and high-demand environment
Evening and weekend work may be required as part of regular duties
Occasional travel to datacenter or office locations may be necessary
Participation in 24/7 on-call rotation is expected
Requirements
Bachelor’s Degree in IT, Computer Science, or related field (or equivalent industry experience)
3–5 years of experience in IT with a focus on enterprise storage systems
Must have hands-on experience with IBM storage technologies, including:
FlashSystem
IBM Storage Insights for performance monitoring and diagnostics
Global Mirror, FlashCopy, Policy-based replication
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