Storage Engineer II chez Lightedge

Lightedge is an enterprise-grade cloud services and colocation company focused on delivering reliable and scalable solutions for our customers’ most critical IT needs. We are currently seeking a Storage Engineer to join our fast-paced Cloud Operations team.This is a hands-on engineering role, ideal for someone with solid experience in enterprise storage and virtualization technologies who thrives under pressure, works well independently, and can consistently deliver results. The right candidate must be capable of addressing customer cases quickly and accurately, adapting to rapidly shifting priorities, and participating in an on-call rotation.We are looking for a self-starter with strong technical expertise, especially in IBM storage platforms, who can monitor and troubleshoot performance issues effectively in a high-load environment.

Responsibilities

Maintain, support, and troubleshoot enterprise storage systems with a strong focus on IBM storage platforms (e.g., FlashSystem, Storage Insights, DS8000, etc.)

Monitor and analyze storage performance using IBM Storage Insights, identifying and resolving bottlenecks or performance issues proactively

Manage storage capacity and lifecycle planning to ensure platform scalability and reliability

Handle incident tickets and service requests efficiently, with a focus on accuracy, quality and speed

Execute regular maintenance, upgrades, and system health checks

Participate in 24x7 on-call rotation and respond to after-hours incidents when required

Document configurations, changes, resolutions, and standard operating procedures

Collaborate with internal teams to execute projects, troubleshoot issues, and improve overall system performance

Communicate technical issues clearly and effectively to both technical and non-technical stakeholders

Other duties as assigned in a dynamic and high-demand environment

Evening and weekend work may be required as part of regular duties

Occasional travel to datacenter or office locations may be necessary

Participation in 24/7 on-call rotation is expected

Requirements

Bachelor’s Degree in IT, Computer Science, or related field (or equivalent industry experience)

3–5 years of experience in IT with a focus on enterprise storage systems

Must have hands-on experience with IBM storage technologies, including:

FlashSystem

IBM Storage Insights for performance monitoring and diagnostics

Global Mirror, FlashCopy, Policy-based replication

Strong experience supporting and administering:

SAN/NAS infrastructure (IBM, NetApp, Dell/EMC)

Storage provisioning, zoning, LUN masking, multipathing

Familiarity with:

RedHat/Linux or Windows Server administration

VMware vSphere environments

Task automation and scripting (PowerShell, Bash, Python)

Backup solutions (Veeam, Commvault, or comparable)

Experience working with Dell or Cisco enterprise hardware

Ability to manage competing priorities in a fast-paced, service-driven organization

Be a self-starter who thrives in fast-paced environments

Be a reliable problem-solver with a strong attention to detail

Be a proactive engineer who doesn’t just react to issues but anticipates them

Someone comfortable working under pressure and handling after-hours work

Be a clear communicator and effective team player

Preferred Qualifications

Additional experience with:

IBM Spectrum Control or Spectrum Protect

NetApp ONTAP, SnapMirror/SnapVault

Dell/EMC (Isilon, VMAX, DataDomain)

PURE Storage (FlashArray, Pure1)

Familiarity with monitoring tools such as ScienceLogic or Zabbix

Industry certifications (IBM, PURE, etc.)

Understanding of compliance frameworks (HIPAA, PCI-DSS)

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