Customer Service Representative (CSR) at KSA Integration

Description

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through three core capabilities: (1) data analytics, (2) comprehensive veterans support, and (3) business process improvement. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded the 2019 - 2025 Inc. Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020 - 2024 Best for Vets List by Military Times, in addition to winning the 2021, 2022, 2023, and 2024 Department of Labor “Hire Vets” Platinum Medallion Award.

Position Overview: This position supports the Department of Veterans Affairs as a Customer Service Representative (CSR). The CSR plays a vital role in ensuring customer satisfaction by providing professional and compassionate support across multiple communication channels. This position contributes to the program’s mission of delivering timely, accurate, and courteous service to all stakeholders.

This Position is Contingent Upon Award

Benefits:

· Medical, Dental, Vision (82% of employee’s premium paid by company, 25% towards dependents)

· HSA / FSA Medical Plans

· PTO

· Flexible Work Environment and Encourage Work/Life Balance

· 401K with Company Match

· Observes all federal holidays

· Professional Development/Tuition Reimbursement Program 

· Annual Career Development Process

Job Type: Full-time/Exempt

Location: Golden, CO

Anticipated Start Date: October 1, 2025

Position Responsibilities:

• Receive and process orders via phone, fax, mail, email, etc.  
• Provide courteous and professional support during inbound calls and emails 
• Maintain records, reports, and quality control documentation  
• Handle payments orders via approved systems 
• Guide customers in using the approved systems, including ordering items and updating information 
• Perform other duties as assigned

Position Requirements:

• Minimum of 4 years’ experience, preferably in a customer service environment  
• Proficient in ordering process CRMs
• Proficient in communication (oral and written), analytical thinking, and customer service 
• Minimum of a high school diploma, or equivalent 
• Proficient in the use of Microsoft Office application 
• Must be able to pass a typing test 
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment 

Preferred Skills/Experience:

• Experience supporting government contracts or regulated environments
• Familiarity with service contract compliance and documentation standards

The pay range for this role reflects a variety of factors that are considered when making compensation decisions, including but not limited to: job location, relevant skills and experience, education and certifications, contract-specific requirements, and organizational needs. Final compensation will be determined based on the facts and circumstances of each individual case, and it is not typical for hires to be made at or near the top of the range. A reasonable estimate of the current range for this position is $18.56 – $23.65 hourly. This position is covered under the Service Contract Act (SCA) and includes health and welfare benefits in addition to any applicable vacation and holiday leave as required by the contract.

KSA Integration is an equal opportunity employer.