Program Specialist - Child Care Assistance (CCAP)-Hybrid Work Model at Arapahoe County, CO
Arapahoe County, CO · Aurora, United States Of America · Hybrid
- Professional
- Office in Aurora
About the Department
Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)
ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.
The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.
ACDHS is looking for a full-time Program Specialist-Child Care Assistance (CCAP) for Community Support Services in Aurora, Colorado. The Community and Child Support Services (CCSS) Division determines initial and ongoing eligibility of public assistance to Arapahoe County residents, including Food Assistance, Colorado Works (TANF) Cash Assistance, Family Medical Assistance, Adult Financial and Adult Medical Assistance, Long Term Care Assistance, Child Care Assistance, and Low Income Energy Assistance. The Human Services Department is comprised of four divisions: Child and Adult Protection Services, Community and Child Support Services, Operations, and Finance.
The Program Specialist-Child Care Assistance (CCAP) position conducts extensive interviews to determine initial and on-going eligibility for County citizens requesting public assistance. These interviews require asking for sensitive and personal information. The interviews are often interactive, i.e. entering client information into a complex computer system during the course of the interview. The information is extensive and must be analyzed against the numerous public assistance programs and their related regulations.
If you have determining eligibility experience, please ensure that is reflected on your application. The following salary grade reflects one year (or more) of determining eligibility experience: $20.12 - $26.71 per hour. Please note that the hiring salary will typically be near the lower end of the pay range listed.
Position Duties
Makes referrals to customers needing other services such as mental health, housing, and/or domestic violence.
Assists customers with completion of applications; advises them of their rights and responsibilities; sends appropriate notices to customers.
Processes reported changes made by household and/or various caseload management reports.
Develops and maintains good communication with outside agencies.
Processes all applications, initial and re-determinations, within mandated time frames.
Establishes and validates claims for over payments.
Clears and responds to voice mail and Remedy tickets according to the priority.
Refers cases with questionable household circumstances to Investigations Unit.
Attends on-going training to maintain/enhance knowledge and skills.
Shares information with other units, county, and state agencies as appropriate.
Updates case records based on current circumstances.
Analyzes written and oral information during the interview; obtains and reviews necessary data, documentation, and verification for each. Program of assistance as it relates to the recipients' specific circumstances. Explains program requirements and services available.
Performs other duties as assigned.
SKILLS AND ABILITIES:
Ability to work in a high volume, high stress environment.
Excellent organizational skills.
Ability to effectively communicate with a diverse customer base and with difficult or angry clients.
Accurate data entry skills and alpha-numeric filing skills.
Excellent time management skills. Ability to effectively complete work in a timely manner to meet mandated processing guidelines with frequent interruptions.
Ability to conduct an interactive interview by concurrently conducting a verbal interview and data entering pertinent information.
Ability to practice good attendance habits.
Working knowledge of Microsoft Office suite and word processing software.
Ability to read and understand legal documents.
Ability to accept and adapt to changes in the work environment, priorities, and program rules and regulations. Knowledge of all public assistance programs and their specific regulations.
Written and verbal communication skills.
Ability to establish and maintain effective working relationships with peers, customers, and management.
Behavioral Competencies (these are required for all positions at ACG):
Accountability Accessibility Inclusivity Integrity
Minimum Qualifications
High School Diploma or GED
EXPERIENCE:
Three (3) years of office clerical experience which included providing customer services.
PREFERRED QUALIFICATIONS:
Associate's Degree
Human services experience
Ability to accurately type 70-80 WPM
Strong Software competency skills
Superior attention to detail
Self-directed initiative and strong follow-through
Other Qualifications
Work shifts are normally 8 hours; overtime may be required. Work hours may be scheduled between 7am and 7pm based on business needs.
All Program Specialists must attend and successfully pass initial training.
If you have determining eligibility experience, please ensure that is reflected on your application. The following salary grade reflects one year (or more) of determining eligibility experience: $20.93 - $26.71 per hour. Please note that the hiring salary will typically be near the lower end of the pay range listed.
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch
Privacy Rights 24
https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Privacy%20Act%20Statement.pdf
Privacy Rights 25
https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Noncriminal%20Justice%20Applicant%20Privacy%20Rights.pdf
