Service Coordinator at Welch Equipment Company

About Welch Equipment 

Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees. 

Our core values are: 

• Positive Attitude 
• Servant Leadership 
• Kaizen 365 (getting better, together, everyday) 

Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support. 

We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that’s you come build your career with us at Welch Equipment Company and let’s continue to set the standard! 

Position Description 

Works in conjunction with all other service coordinators and the branch technicians to accurately process work orders for customers for service work provided by Welch Equipment Company. This role also collects technicians worked time and enters into ADP. Answers incoming calls from Customers, technicians and other employees. Communicates with customers on daily customer needs such as service calls, purchase orders and invoice disputes. 

Job Type and Schedule: Full time, M-F 8-hour shift

Benefits 

• Medical, Dental, Vision 

• STD, LTD, and Life insurance 

• Accrued Paid Sick Leave and Vacation 

• 401(k) match 

• Compensation Range:  $27.00 - $32.00

Essential Job Duties and Responsibilities

• Service coordinators are responsible for approximately 13 technicians each 

• Maintain a Work In Process (WIP) according to company policies and expectations.  

• Monitor, collect and input all technicians worked time into ADP or the payroll spreadsheet.  

• Spot-check technicians' timecards against GPS for accuracy and to make sure that all technicians are following company policies.  

• Answer all overflow of incoming service calls. Collecting needed information on those service calls for proper dispatching.  

• Other duties as assigned by the Manager

Knowledge, Skills and Abilities

• Possess a High School diploma or General Education Degree (GED). 

• Microsoft Excel and Word proficient 

• Very organized 

• Ability to multi-task 

• Work with minimal supervision 

• Problem Solving Self-Starter 

• Can do attitude 

• Attention to detail 

• Excellent communication skills 

• Must be customer focused both internally and externally 

• Must be able to communicate effectively with customer representatives and with all levels of WEC management 

• Possess excellent time management skills 

• Must be flexible and able to adapt to varying workloads and environments