Customer Service Representative at Baxter

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Role

We are seeking a Customer Service Representative to join our Customer Care team at Baxter. As a key member of our team, you will play a critical role in providing a professional and responsive support service that will provide our customers and patients a positive experience in the fulfilment and delivery of orders.

Reporting to the Customer Service Team Leader, you will interact directly with Customers and Home patients either by telephone or email providing and processing information in response to enquiries, concerns and requests about products and services.

This role will be based at our Old Toongabbie office working in a hybrid arrangement that will include working 3 days from the office and 2 days from home.

Key Responsibilities

• Respond promptly to all customer enquiries in a manner that will enhance their experience and make them want to deal with Baxter as their number one choice

• Deal directly with customers and/or home patients either by telephone or email.

• Ensure order receipt and processing is completed efficiently and accurately in accordance with the current Terms of Sale and Compliance to ensure customers receive their goods as requested

• Adhere to customer and/or home patient schedule and ensure orders are processed in time to meet delivery lead times

• Assist customers and Home patients with order related enquiries including product availability, pricing, enquiries and product complaints

• Handle and resolve customer complaints by obtaining and evaluating all relevant information Deal with enquiries from both internal and external stakeholders

• Organise the return of products in accordance with the current Terms of Sale Complete customer credits in line with Baxter's current credit policy

• Raise Adverse Events, Product Complaints and demonstrate respect for Patient privacy

• Other duties as directed.

Key requirements

• Minimum 1-3 years of experience within Customer Service.

• Proficiency in MS Office Suite

• Prior experience using CRM systems such as Salesforce, JDE are good to have

• Ability to make quick decisions and perform efficiently and effectively

• Competence in handling multi-source information

• Strong written and verbal communication skills

• Technical support experience for Customer Service is desirable

• Cross-functional experience in Commercial, Planning, and Warehouse domains are good to have.

Why Baxter?

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

Baxter is proud to be recognized as an Inclusive Employer by the Diversity Council of Australia. We are also committed to delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of all people at work.

Vaccination Policy

All Australian and New Zealand Staff members who work at or visit hospitals, are in contact with patients or where required by a customer, must be fully vaccinated against COVID-19. The requirement to be vaccinated does not apply to other staff members at Baxter facilities.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages.

#li-baxgen

#LI-JB1

#IND-ANZ

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.