Clinical and Youth Development Supervisor at Lines for Life

Job Title: Clinical and Youth Development Supervisor

Status: Full-time/Non-exempt 

Reports to: YouthLine National Director

Salary: Starting salary for this position is $$32.00 - $36.00/hour plus health, dental, vision insurance, short- and long-term disability, life insurance premiums; a matching 401K plan; a flexible spending plan; access to professional development funds, licensure supervision at no cost to employee; PSLF repayment; an employee assistance program; and a free Fitbit. 

Location: Maui, TBD. This is a hybrid position that will require working on-site at a YouthLine call center multiple days per week. 

Shift: Call center shifts are primarily swing with evening hour requirements. 

About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.

About YouthLine: YouthLine is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 20 years, the YouthLine has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience. The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis.

Clinical and Youth Development Supervisor Position Overview: The Clinical and Youth Development Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the YouthLine help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and wellbeing. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis.

Clinical and Youth Development Supervisor Job Responsibilities:

Youth Supervision & Mentorship

• Supervise and mentor YouthLine volunteers answering calls, texts, and chats with compassion in accordance with Lines for Life’s training expectations and scope.
• Provide real-time support, coaching, and clinical guidance.
• Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers.
• Create a welcoming and inclusive environment that encourages learning, resilience, and growth.
• Collaborate with the Youth Development team to deliver ongoing mentoring and support.
• Respond to high-acuity contacts when they exceed the scope of youth volunteers.
• Provide clinical judgment on the need for emergency services or protective intervention.

Training & Youth Development

• Support delivery of YouthLine training curriculum (including safeTALK, Youth Mental Health First Aid, ASIST).
• Assist with onboarding and training of new youth volunteers and staff.
• Adapt training and coaching approaches to accommodate different learning styles and developmental levels.
• Participate in evaluating training outcomes and integrating feedback into continuous improvement.

Quality Assurance (QA) & Documentation

• Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations.
• Identify quality gaps and provide timely, constructive feedback to youth volunteers.
• Support the implementation of consistent QA processes across shifts and supervise documentation practices.
• Communicate regularly with the QA and clinical training teams to align on best practices.

Direct Crisis Line Support & Administrative Duties

• Answer incoming calls, texts, and chats during times when youth volunteers are not present.
• Maintain familiarity with YouthLine contact procedures and follow all safety protocols.
• Attend required meetings (team supervision, clinical supervision, staff meetings, etc.).
• Participate in administrative, organizational, and upkeep duties within the YouthLine call center.
• Participate in volunteer recruitment outreach activities as needed.

Clinical and Youth Development Supervisor Qualifications:

• Master’s Degree in a related social sciences field (required)
• Minimum of 2 years’ experience working with youth in a crisis, mentorship, or mental health setting
• Crisis intervention training (ASIST, safeTALK, or YMHFA preferred)
• Strong interpersonal and communication skills
• Ability to mentor youth with compassion and maintain professional boundaries
• High cultural competency and commitment to inclusive, trauma-informed care
• Ability to assess and manage high-risk situations under pressure
• Proficient in database and Microsoft Office applications

Benefits: This position is eligible for full coverage for employees’ health, dental, vision, short- and long-term disability and life insurance on the first of the month following 30 days of full-time employment. Full-time employees are also offered a free Fitbit as part of the Employee Wellness Program. Additional plans which employees may participate in include 401K retirement plans and flexible spending plans.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.  

EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5.

All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.