Fright Nights VIP & Events Host at Thorpe Park Resort
Thorpe Park Resort · Chertsey, United Kingdom · Onsite
- Office in Chertsey
Location: Thorpe Park
Hours: Full time, part time, weekends & holidays
Contract Type: Seasonal, until November 2025
As a VIP host you will be reporting in to the VIP Lead as well as the Commercial Sales Manager. You will be in a front-line position providing excellent customer service whilst also delivering memorable experiences. You will assist in maintaining our high service standards, by upholding a strong level of knowledge of the park and the attractions within. Your role as a VIP host will be:
- To ensure a seamless, smooth guest journey from their arrival onto the resort to their exit by providing high level of customer service in line with company values
- You will play a pivotal role in delivering a safe and fun experience for our VIP Guests.
- To assist with the department’s mission to achieve a positive customer feedback through internal and external captures.
- To deliver both VIP entry and experience packages to support all targets set by the business.
- To support the wider Resort through our multi-skilling programme.
- Support product development and contribute new ideas to continually drive the department.
Due to the nature of this role, applicants will need to be 18+.
No previous experience required, just enthusiasm and eagerness to learn!
Show us you’re guest obsessed by being positive and helpful.
Go together to show our guests that’s you care!
Benefits:
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees
- Fortnightly pay
- Free staff parking
- Ongoing training & development to have a longer-term career in Merlin
- Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.
