Food Service Director at Shell Mobility & Convenience / Timewise

Company Overview:

Shell Mobility & Convenience proudly operates over 200 Timewise convenience stores and Shell gas stations in Texas and New Mexico. Our friendly team provides great customer service while supporting our employees with growth opportunities. Shell Mobility & Convenience is based in Houston, Texas and became part of the Shell Group in 2022. Join our friendly and hard-working Timewise family!

Position Summary:

The Food Service Director will be responsible for developing food service and coffee programs through partnerships with many key supplier partners and will work cross functionally across the business to develop operating procedures, the best integrated customer offer, operating model, and commercial terms. The position works alongside the Global Foodservice lead and will leverage the best practices and relationships from Shell globally.  As the Food Service Director, you will be responsible for developing and implementing a food service program with the right range, assortment, and menu that resonates with our customers. Additionally, you will be implementing marketing plans to build awareness and increase demand of this destination category at our Retail sites.  As the business grows, the successful candidate will be responsible for recruiting and building a fresh food and drinks category management team as well as establishing cost effective site merchandising support to ensure the ongoing success of the program. 

Responsibilities: 

• Leading the development and implementation of food service programs, project management of pilots/proof of concepts in partnership with Formats, Real Estate, Operations, and Construction. At the completion of pilot projects, the Food Service Lead will determine the network rollout plan based on the success of the pilot.
• Operationalizing programs with supplier partners to make them scalable and tiered with the network with attention to food safety, labor costs, shrink, and supply chain.
• The business deliverables for Food & Coffee (sales plan, assortment, pricing, special programs inclusive of seasonal and annual merchandising plan). 
• Staying informed of commodity and brand performance trends as well as competitive positions. Maintain positive trade relationships and developing strategic alliances as required with key suppliers.
• Work in close collaboration across the convenience retail organization inclusive of formats, category management, and supply chain to identify and act upon opportunities to provide incremental value to the business. 
• Monitor and measure the category performance, ensuring team maintains a proper balance between long-term view and business demands of the annual category plan.

 Experience Requirements:

• Direct experience developing and implementing retail food service programs is an imperative and clear advantage in any application.  Having worked with or for a nationally branded food service, quick service restaurant, or branded coffee is considered an asset.
• Excellent food service industry understanding as well as sound knowledge of Convenience Retail business processes in general is a must have.
• Proven track record of developing, managing, operating, and implementing retail (convenience or grocery) food service program with knowledge of food safety and staffing best practices.
• Capable of interfacing and influencing people at all levels of the organization. Ability to influence and get work done through others who are not direct reports.
• Deep understanding of retail economics and strong financial analysis skills. 
• Strong decision making, negotiation, communication, and leadership skills.
• Ability work in a fast-paced environment with a focus on customer service.

Education and Experience Requirements:

• Bachelor’s Degree in business, retailing, management, sales, or marketing preferred.
• Must have at least 8 years’ of experience in grocery retail or convenience retail, with a preference in the areas of program development and execution of food service programs. 
• Strong marketing background with experience in the management of convenience retailing & consumer packaged goods is a key advantage for candidate.
• Previous P&L management required.
• Previous experience in grocery/restaurant/convenience foodservice is preferred.