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Operations Manager at Pattern

Pattern · Hebron, United States Of America · Onsite

Microsoft Office

Microsoft Excel

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Reach Logistics is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website: http://pattern.com/ 


Essential Duties and Responsibilities
  • Oversee shift management and their teams of 250 workers total; oversee management staff of 4-5
  • Assist in operations by working with General Manager, Assistant General Manager, and Operations Manager on other shift
  • Pre-shift meeting with management team to plan for shift
  • Responsible for ensuring that shift meets production goals and direct/indirect labor targets
  • Send out shift report showing how the shift was executed along with details communicating why the team was able/not able to achieve its goal
  • Provide guidance and support to supervisors with respect to personnel, quality, and safety
  • Resolve employee relations matters and conflicts working with HR to develop sustainable solutions
  • Daily meetings with team as well as direct reports to ensure changes, policies, and procedure updates are communicated
  • Facilitate open communication between 1st and 3rd shift and between departments on shift to ensure teamwork to achieve common goal
  • Promote a positive work environment through excellent verbal communication, listening, and promoting company standards
  • Create and implement a daily shift planner to ensure maximum efficiency and proper coverage for all departments
  • Develop and implement operating methods and procedures designed to eliminate operating problems and improve process quality
  • Coordinate distribution activities to obtain optimum utilization of human resources, warehouse management system and equipment
  • Help contributors understand and connect to our vision, mission, strategy and business priorities
  • Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines
  • Overtime during peak periods


    • Qualifications
  • At least 5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment
  • Minimum of 1-2 years of operations experience in a warehouse/distribution, logistics environment
  • Must be able to display effective communication to associate, management and executive staff members
  • Prior experience creating and executing a shift plan
  • Understanding of basic math and excel formulas
  • Understands how important process control is to the business
  • Flexible- Embraces Change
  • Problem Solver
  • Familiar with Warehouse Management Software to track and solve problems with orders
  • Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail
  • Previous experience/knowledge of Workday preferred
  • Ability to maintain confidentiality
  • Ability to follow procedure, practice sound judgment and practice a fair and consistent management style


    • Physical Demands
  • Able to stand/walk for up to 8-12 hours
  • Able to push/pull, bend, lift, stretch and reach both below the waist and above the head
  • Ability to lift up to 50 lbs


    • Benefits
  • Medical PPO and HSA with employer match plan options
  • Dental, Vision, STD, Supplemental Insurance plans 
  • Company Paid LTD and Life Insurance
  • 401K match - Match 100% up to 3%, and 50% from 3.1% - 5%
  • 4 weeks of PTO, accrued semi-monthly
  • 8 company paid holidays
  • Paid bereavement 
  • Stocked marketplace with late-night meal options 
  • Product Giveaways
    • Apply Now

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