Clinical Quality Coordinator at Ecumen

This Clinical Quality Coordinator (CQC) is responsible for supporting the clinical team, coordinating resident care and services, monitoring departmental data, and ensuring documentation compliance. This position engages with residents, families, and providers to identify opportunities that will enhance person-centered plans of care and promote satisfaction. 

About Us:

Ecumen Evergreens of Fargo consists of 30 basic care rental apartment homes, as well as 15 additional residences for seniors requiring memory care services, and is in Fargo, North Dakota. Ecumen Evergreens of Moorhead consists of 30 memory care units, and is in Moorhead, Minnesota.

Join Ecumen, a leading nonprofit senior living provider committed to advocating for older adults through exceptional housing, compassionate healthcare, and innovative services. With over 160 years of experience, we proudly rank as Minnesota’s 8th largest senior living organization. Be part of a team that makes a meaningful impact, supporting our mission to serve older adults, while fostering inclusivity and belonging in everything we do. 

Opportunity Details:

Schedule:

• Full-Time 
• Monday-Friday; Day Hours
• Paid holidays off
• Will work 3 or 4 weekends per year.
• Position works at both our Fargo & Moorhead locations.

Pay:

• The targeted pay range for this job is $25 to $29 per hour.
• Ecumen considers a variety of factors when determining new hire pay including experience, qualifications, and, when applicable, certifications, licenses, and education.

Benefits:

• Ecumen offers a comprehensive benefits package to our full-time team members including medical, dental, vision, flexible spending and health savings accounts, life & disability insurance, paid time off benefits (PTO, Sick & Safe Time, and paid holidays), a generous 6% 401(k) match, and other well-being resources. Learn more at https://www.ecumen.org/find-a-career/benefits/.  

Essential Job Responsibilities:

1. Assists the Clinical Director/Director of Nursing to manage administrative functions of the department including monitoring metrics, auditing for documentation consistency, filing records, and assisting with contract coordination. Stays up to date with policies and procedures, follows standard operating procedures and consistently uses Ecumen tools and resources as designed.
2. Responsible for entering, editing, and verifying that resident services are scheduled, completed, and documented properly in the Electronic Health Record system. Regularly reviews unscheduled services and collaborates with both clinical and billing departments to accurately capture service revenue.
3. In collaboration with department leaders, creates and maintains clinical schedules to ensure the community is staffed to meet resident needs.  
4. Coordinates clinical team onboarding and training schedules and monitors ongoing training compliance. Actively engages with the entire team to foster a positive culture promoting team member retention.
5. Communicates clearly and professionally with all team members, residents, family members, and outside providers. Participates in daily stand-up/team huddles, returns voicemails, emails, and texts messages, and follows up on grievances/complaints, escalating concerns appropriately.
6. Arranges transportation and schedules resident appointments and on-site clinics. Collaborates with the Ecumen Store and other providers and partners to order resident supplies and durable medical equipment.
7. Performs other duties as assigned.

Minimum Required Qualifications:

• High School Diploma or GED
• Previous experience in healthcare
• Ability to communicate effectively, both verbal and written 
• Strong interpersonal and organizational skills 
• Proficient use of electronic health records systems
• Proficient with Microsoft Office Suite
• Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to:  Vulnerable Adult and Abuse Policy, HIPAA, Resident Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to Know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations

Preferred Qualifications:

• Associate’s degree
• Three or more years working with older adults