Associate Marketplace Specialist at RuffleButts

Description

Who We Are:

RuffleButts + RuggedButts is a digitally native premium children’s apparel company founded in 2007 with a ruffle bloomer that has now grown to a full assortment of premium children’s apparel. Known for lasting quality, playful prints, and family-matching collections for the special moments of childhood, RuffleButts has quickly grown to annual revenue exceeding $40M. Our products can be found online at Rufflebutts.com, Ruggedbutts.com, Amazon, select premium retailers such as Nordstrom, Neiman Marcus and hundreds of specialty retail locations around the globe. RuffleButts has been a Summit Park holding since 2020.

What We’re Looking For:

We are seeking a Assocaite Marketplace Specialist to support the daily operations of our marketplace channels across Amazon US, Mexico, Canada, and EU, as well as Target, Nordstrom, and Bloomingdale’s. This role is task-driven and requires strong attention to detail, cross-functional communication, and hands-on execution to ensure account health, accurate catalog management, and smooth fulfillment. Training will be provided to ensure success in the role.

To Summarize, You Will:

Daily Amazon Seller Central US Tasks

• Ensure buyer messages are answered by Customer Service
• Check for FBM order backlog
• Manage A-Z Claims and Chargeback Claims
• Conduct Account Health Reviews for policy violations
• Monitor Pricing Health and Buy Box status
• Scan site for orphaned products and manage stranded inventory

Daily Other Marketplace Tasks

• Communicate with fulfillment team regarding OOS or fulfillment issues
• Check account health (Order Defect Rate, Late Orders)
• Monitor Acenda issues (e.g., listing errors due to value changes)
• Manage Bazaarvoice Connect questions from customers

Amazon EU

• Perform daily tasks across all seller accounts
• Assist with catalog and listing setup
• Maintain Amazon storefronts
• Coordinate with RB team and Amazon EU team

Pricing & Promotions

• Run internal pricing (IPCs)
• Communicate promotions to marketplace teams (Target+ rep, Teika)
• Manage Best Deal and Lightning Deal pricing and inventory issues/resolutions

End-of-Life Products

• Apply clearance pricing strategies
• Unlist OOS products not returning in MP backend
• Maintain a clean and accurate catalog

Product Setup

• Assist with content gathering
• Support variation planning
• Manage image links and storefront/creative implementations
• Ensure compliance documentation is secured and submitted for Amazon approvals

Task-Driven Responsibilities

• Resolve one-off marketplace issues (e.g., unlisting/relisting after QC)
• Manage orphaned products
• Submit tasks to SAS for catalog attributes and variation moves
• File cases for assistance when issues surface

Requirements

• Experience working on Amazon (Seller Central) or other key marketplace customers with knowledge of best practices, strategies, and tools
• Familiarity with Amazon Policies, Amazon Seller Central, Case creations and appeals, Listing’s compliance, Account Health reviews and overall Amazon’s Terms of Service (experience is a plus)
• Familiarity with Acenda, Target+, Nordstrom, or Bloomingdale’s marketplaces is a plus
• Proficiency in Excel/Google Sheets for reporting and tracking
• Strong communication skills for cross-functional collaboration
• Detail-oriented with the ability to manage multiple tasks and priorities
• Problem-solving mindset to address catalog, fulfillment, and account issues quickly

Success Metrics

• Maintain healthy account status across Amazon and partner marketplaces
• Own site merchandising performance by achieving sales and margin targets, ensuring product presentation and content directly support financial goals.
• Timely resolution of claims, stranded inventory, and catalog issues
• Accurate and on-time product setup and promotions
• Effective cross-team communication and execution of marketplace initiatives

Top Reasons to Work with Us

• Competitive base compensation, paid vacation/holidays, health & dental benefits, and 401k + matching.
• Hybrid work environment, casual dress code.
• Potential for rapid growth/responsibility within our company.
• As a mature startup in the ecommerce space, the sky's the limit!
• Great collaborative, tight-knit team environment (that likes to have fun!)
• Our company was founded on the Golden Rule, and we have a culture centered around kindness, gratitude, and customer appreciation