Associate Marketplace Specialist na RuffleButts
RuffleButts · Flower Mound, Estados Unidos Da América · Hybrid
- Professional
- Escritório em Flower Mound
Description
Who We Are:
RuffleButts + RuggedButts is a digitally native premium children’s apparel company founded in 2007 with a ruffle bloomer that has now grown to a full assortment of premium children’s apparel. Known for lasting quality, playful prints, and family-matching collections for the special moments of childhood, RuffleButts has quickly grown to annual revenue exceeding $40M. Our products can be found online at Rufflebutts.com, Ruggedbutts.com, Amazon, select premium retailers such as Nordstrom, Neiman Marcus and hundreds of specialty retail locations around the globe. RuffleButts has been a Summit Park holding since 2020.
What We’re Looking For:
We are seeking a Assocaite Marketplace Specialist to support the daily operations of our marketplace channels across Amazon US, Mexico, Canada, and EU, as well as Target, Nordstrom, and Bloomingdale’s. This role is task-driven and requires strong attention to detail, cross-functional communication, and hands-on execution to ensure account health, accurate catalog management, and smooth fulfillment. Training will be provided to ensure success in the role.
To Summarize, You Will:
Daily Amazon Seller Central US Tasks
- Ensure buyer messages are answered by Customer Service
- Check for FBM order backlog
- Manage A-Z Claims and Chargeback Claims
- Conduct Account Health Reviews for policy violations
- Monitor Pricing Health and Buy Box status
- Scan site for orphaned products and manage stranded inventory
Daily Other Marketplace Tasks
- Communicate with fulfillment team regarding OOS or fulfillment issues
- Check account health (Order Defect Rate, Late Orders)
- Monitor Acenda issues (e.g., listing errors due to value changes)
- Manage Bazaarvoice Connect questions from customers
Amazon EU
- Perform daily tasks across all seller accounts
- Assist with catalog and listing setup
- Maintain Amazon storefronts
- Coordinate with RB team and Amazon EU team
Pricing & Promotions
- Run internal pricing (IPCs)
- Communicate promotions to marketplace teams (Target+ rep, Teika)
- Manage Best Deal and Lightning Deal pricing and inventory issues/resolutions
End-of-Life Products
- Apply clearance pricing strategies
- Unlist OOS products not returning in MP backend
- Maintain a clean and accurate catalog
Product Setup
- Assist with content gathering
- Support variation planning
- Manage image links and storefront/creative implementations
- Ensure compliance documentation is secured and submitted for Amazon approvals
Task-Driven Responsibilities
- Resolve one-off marketplace issues (e.g., unlisting/relisting after QC)
- Manage orphaned products
- Submit tasks to SAS for catalog attributes and variation moves
- File cases for assistance when issues surface
Requirements
- Experience working on Amazon (Seller Central) or other key marketplace customers with knowledge of best practices, strategies, and tools
- Familiarity with Amazon Policies, Amazon Seller Central, Case creations and appeals, Listing’s compliance, Account Health reviews and overall Amazon’s Terms of Service (experience is a plus)
- Familiarity with Acenda, Target+, Nordstrom, or Bloomingdale’s marketplaces is a plus
- Proficiency in Excel/Google Sheets for reporting and tracking
- Strong communication skills for cross-functional collaboration
- Detail-oriented with the ability to manage multiple tasks and priorities
- Problem-solving mindset to address catalog, fulfillment, and account issues quickly
Success Metrics
- Maintain healthy account status across Amazon and partner marketplaces
- Own site merchandising performance by achieving sales and margin targets, ensuring product presentation and content directly support financial goals.
- Timely resolution of claims, stranded inventory, and catalog issues
- Accurate and on-time product setup and promotions
- Effective cross-team communication and execution of marketplace initiatives
Top Reasons to Work with Us
- Competitive base compensation, paid vacation/holidays, health & dental benefits, and 401k + matching.
- Hybrid work environment, casual dress code.
- Potential for rapid growth/responsibility within our company.
- As a mature startup in the ecommerce space, the sky's the limit!
- Great collaborative, tight-knit team environment (that likes to have fun!)
- Our company was founded on the Golden Rule, and we have a culture centered around kindness, gratitude, and customer appreciation