Client Services Technician at Advocare LLC

Description

Summary/Objective

As a Client Services Technician, you will provide a wide range of user guidance and first level support by assisting with incident resolution and service delivery while providing first class customer service in a demanding Enterprise level environment.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hands on support of client devices, including PCs, laptops tablets, printers, and local area networking
• Support of required business software, including Microsoft Office365, Windows 10, and eClinicalWorks
• Utilize ITIL based ticketing system to assist in service delivery
• Promoting effective use of technology
• Working to eliminate recurring problems
• Watching for trends that indicate potential problems
  Promoting a professional Information Technology Department image
• Keeping peers and end users informed of trends, significant problems, unexpected delays and anything new in the environment.
• Other duties as assigned.

Required Competencies (Knowledge, Skills and Abilities)

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent hardware troubleshooting skills
• Excellent software troubleshooting skills
• Understanding of computer networks.
• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrates professionalism, confidentiality, and diplomacy and can serve a wide range of employees with equity and tact.      Critical Evaluation.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the      organization.
• Commitment to excellence and high standards
• Detail oriented with strong follow-up initiative
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee will need to be able to lift 50 pounds without assistance.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m.

Travel

This position is expected to travel to our corporate office and our care centers located primarily throughout Northern New Jersey Region. Travel expenses are reimbursed.

Required Education and Experience

• 3+ years experience with client user and device support
• Experience with Microsoft Office (Word, Excel and      PowerPoint).

Preferred Education and Experience

• Industry certification, such as A+ or MCP

Requirements

In addition to the indicated Essential Functions, Competencies and required education listed within the job description, qualifying applicants to this position must live in the northern New Jersey region due to the travel requirements of this position.  

Ideal candidates would live North of Princeton New Jersey and be comfortable with traveling north of New York City within the state of New Jersey regularly.