At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve.

Job Summary: The MA Trainer trains new and existing employees in the job role they were hired to perform. This position will work in conjunction with the Quality Assurance Manager, Training Specialist, Clinical Educators, Clinical Program Managers and Director of Quality.

The MA Trainer will train new medical assistants upon hire. When there are no new hire medical assistants, the MA Trainer will perform the standard work of a Medical Assistant 1 and participate in ongoing training initiatives agency-wide. (See Prioritization of Duties below.) The MA Trainer will also train existing employees upon request of the CPM.

Essential Duties and Responsibilities:

Patient (Direct and Indirect) Duties

• Perform standard MA-1 job duties as outlined in the MA-1 job description

Training Duties

·         Create and maintain a positive and professional learning environment.

·         Set the standards and expectations through example in conduct, work ethic, integrity and character.

·         Deliver, project, and motivate trainees through effective training methodologies both in group and individual classroom dynamics.

·         Work side by side with new and current employees to train new skills, procedures, and reinforce policies.

·         Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.

·         Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies.

·         Validate the skill of the new employee using assessments provided by the training department.

·         Provide feedback to management on the performance of new employees.

·         Collaborate with the training team to develop methods, tools, and curriculum for new and ongoing training.

·         Perform other related duties as assigned or requested.

Clinic Expectations

·         Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

·         Valid driver's license, reliable transportation, safe driving record and insurance coverage required.

·         Perform other duties as assigned.

Prioritization of Duties

The MA Trainer will prioritize the following duties:

·         Train new employees when they are hired by Virginia Garcia while performing standard work

·         Train existing employees when needed (new procedures/policy changes, etc.)

·         Perform standard work as a medical assistant as outlined in the medical assistant job description

HIPAA Requirements

The MA Trainer will have access to PHI in the course of his/her duties. Applying the minimum necessary standard of HIPAA, the designated record sets to which this employee will have access include: all sections of the medical record, patient demographic information in the practice management system, and incoming records, reports, results, consultations, etc. The MA Trainer is required to read the content of these records only to the extent needed to accomplish the assigned task.

Knowledge, Skills and Abilities Required:

·         Time management skill.

·         Critical thinking skill.

·         Customer service skill.

·         Strong organizational and planning skill.

·         Presentation skill.

·         Strong communication skill, both verbal and written.

• Ability to give timely and constructive feedback.
• Proficiency with MS Office Suite (Word, Outlook, PowerPoint).
• Proficient in EPIC electronic medical records software.
• Flexibility to adapt to changing processes and flows.
• Positive and enthusiasm to train new and existing employees.
• Proficiency in verbal and written communication in English and Spanish preferred.
• Valid driver's license, reliable transportation, safe driving record and insurance coverage required.
  
   

Minimum Qualifications:

• One year of experience as a Medical Assistant I, preferably at VGMHC.
• Up to date certification/licensure (CMA or equivalent).
• Training experience preferred.

Behavioral Competencies:

Accountability: Role model VG's mission, vision, and shared values

Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations

Teamwork: If someone needs help, help them

Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work

Confidentiality: Maintain strict confidentiality and respect the privacy of others

Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work

Respect: Demonstrate consideration and appreciation for co-workers and patients

Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others

Physical Requirements:

Percentage of time spent

• Standing: 25%
• Walking: 45%
• Sitting: 25%
• Lifting/Carrying: 5%
• Physically demanding tasks: Must be able to lift/carry up to 30 lbs. · supplies

Working Environment/Physical Hazards:

• Work in well-lighted, ventilated environment.
• Exposure to blood borne pathogens and hazardous chemicals.

Immunization:
Staff members must meet immunization requirements as stated in VGMHC's immunization policy and state and federal guidelines.

Job descriptions represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission. 
 

VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes affirmative action in placement, promotion, transfer, rate of pay, and termination.