Account Manager, Membership Services at LA Clippers

The Los Angeles Clippers are seeking an Account Manager, Membership Services, to join the sales team at our new home, Intuit Dome. This role is focused on retention, sales, and customer service activities related to season ticket memberships, partial plans, group sales, event suite accounts, and general ticket-related services. While the focus of this role centers around servicing client accounts, the Account Manager, Membership Services will also identify opportunities for sales through upselling, cross-selling, and networking.

This is a full-time role based in Inglewood, CA and is eligible for our competitive benefit offering including medical, dental, vision, 401(k) plan with company contribution, Well-Being Allowance, and more. Due to the nature of this industry, candidates must be available to work a flexible schedule including nights, weekends, and holidays to support NBA games.

What You Will Do

• Establish and maintain client relationships that will result in client satisfaction and retention.
• Create and track mandatory touchpoint opportunities per account in CRM.
• Implement Membership cycle steps and meet deadlines as instructed.
• Act as main liaison between the LA Clippers and the client.
• Manage and execute Member events, including booking, RSVP’s, gifts, and activities.
• Oversee execution of client amenities and services to optimize customer experience and maximize sales profitability.
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.
• Perform Game / Event requirements as needed.
• Interact with other LA Clippers departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office).
• Identify and close sales opportunities by conducting networking and aggressive outreach to current client base.
• Positive and enthusiastic approach to customers and contacts conveying a positive image and ability to respond to client’s needs in a timely manner.

Your Background, Skills and Qualifications

• Sales background preferred with proven track record.

• Proficient in Outlook, Word and Excel. Experience with MS Dynamics CRM and/or any ticketing system a plus.
• Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.
• 1+ years of experience in a customer-facing, support role. Sports and/or entertainment experience preferred but not required.
• Demonstrated dedication with the ability to oversee projects from origin through execution.
• Willingness to learn and should be able to flourish in a high growth, dynamic environment.
• Effective communication skills, both oral and written.
• Self-starter and entrepreneurial spirit with hands-on approach towards business.

About Intuit Dome:

Opened in August 2024, Intuit Dome is the new home of the LA Clippers and hosts hundreds of sporting events and concerts each year. Located in Inglewood, California, Intuit Dome is built different -- it redefines fans’ expectations for live experiences and change the music landscape in Los Angeles.

Set to host the 2026 NBA All-Star game, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.

Compensation 

• Hourly base pay with on target earnings of up to $100,000
• The role is classified as non-exempt.

Benefits and Perks

We offer a competitive benefits program, including:

• Medical, Dental and Vision plans
• 401(k) plan with company contribution
• Wellbeing Allowance of up to $1,000 per year
• Paid vacation and sick time
• Paid parental leave
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid Long Term Disability insurance
• Company-paid Life and AD&D Insurance
• Voluntary Life Insurance options for employee, spouse and children
• Employee Assistance Program
• Mind health support via Modern Health and Headspace