Customer Service Representative at Security National Financial Corporation

Description

Security National Mortgage Company is seeking a motivated and driven Customer Service Representative to join our direct-to-consumer team. As a Customer Service Representative , you will work with leads provided by the company and make outbound calls to clients to talk with or set appointments with licensed Loan Officers. A bilingual candidate who speaks Spanish is preferred.

What We Offer:

• Great Company Culture: At Security National Mortgage, we foster a supportive, collaborative, and inclusive work environment where every team member is valued. We encourage open communication and prioritize a healthy work-life balance.
• Comprehensive Benefits: We offer a robust benefits package including health, dental, and vision insurance, retirement plans, and more to ensure the well-being and peace of mind of our employees.
• Supportive Leadership: Our leadership team is dedicated to providing the tools and guidance needed for success. We are committed to providing you the resources and mentorship you need to thrive.
• Robust Systems and Training: We provide cutting-edge systems and ongoing training programs to equip our team members with the knowledge and technology to be successful. You'll have access to a wealth of resources to stay ahead of industry trends and deliver the best service to clients. 

Why Choose Security National Mortgage?

• Join a company that invests in your growth and career development.
• Work in an environment that emphasizes mutual respect, teamwork, and a shared goal of helping our clients achieve homeownership.
• Benefit from leadership that truly cares about your success and well-being.

If you’re looking to take your career to the next level with a company that offers opportunity, training, and support, apply today to join our team at Security National Mortgage!

Requirements

Requirements

Schedule: Monday – Friday 8:00am to 6pm and Saturday as needed. 

Key Responsibilities:

• Engage with provided leads to answer client questions and get them connected to a Loan Officer.
• Develop a deep understanding of the company’s mortgage products and stay up to date with industry trends.
• Maintain strong communication and rapport with clients to ensure satisfaction and build trust.
• Meet or exceed monthly and quarterly production goals.

Preferred Qualifications:

• Previous experience in customer service or sales, or in a mortgage-related role.
• Bilingual in Spanish and English (preferred).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational and time management skills.

Job Type: Full-time

Pay: $15/hour plus bonus. OTE $50,000-75,000 per year. 

Benefits:

• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities

License/Certification:

• NMLS (Preferred)

Ability to Commute:

• Mesa, AZ 85204

Work Location: In person

Requirements:

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
• Must be able to occasionally lift and carry up to 15 lbs.
• Must be able to sit for prolonged periods at a desk, while working on a computer
• Must be able to talk, listen, and speak clearly on telephone
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.