Receptionist/ Guest Relations Concierge at Rabobank

Job Title

Job Description

Rabobank is the world’s leading specialist in food & agribusiness banking.  One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients.  Our commitment to our employees & clients is at the heart of everything we do.

About the role:  

Are you looking for a fun & varied role?   As Receptionist, internally known as Guest Relations Concierge, you will play an important part of Rabobank’s Workplace Premises team.  You will support the Front of House manager in the day-to-day management & administration of the client floor in the Sydney CBD head office to ensure that the highest standards of operation are always maintained.  In addition to the physical offices, Workplace Premises team also looks after mail & courier services, Fleet & Guest Relations in Sydney.

What will keep you busy:

• Ensuring the presentation of the front of house, reception & meeting rooms are always clean & tidy 

• Welcoming internal & external guests, clients & staff in a professional manner

• Managing all meeting room bookings requests & reception functional mailbox, ensuring meeting rooms are set up correctly & ready for each meeting

• Creating security access passes for internal & external visitors, & maintaining visitor records - checking in & out

• Assisting with the planning & coordination of meeting & events, including executive meetings, team meetings & after hour functions

• Assisting setting up & packing down meeting spaces & events

• Placing catering orders for meetings & events including coordinating menus & delivery times with external vendors across all floors, acting as back up to the Front of House team by assisting the Mailroom function

• Preparing & serving coffees, as Barista

• Creating & maintaining various reports

• Responding to queries & answering & redirecting incoming calls in a professional, positive & timely manner

• Follow Food Safety Policies, WHS Policies, safe chemical handing procedures

About you:

We are open to considering individual who may be working in hospitality, reception or some other role where you are interfacing with people.  In addition to your enthusiasm & positive attitude you will be:

• Confident communicating with people at all levels in the organisation

• Personable with excellent interpersonal communication skills

• Customer service focussed

• Familiarity with MS Office suite highly regarded

• Willing & able to obtain a First Aid Certificate & Responsible Service of Alcohol (RHA) training

• Available to work onsite Monday to Friday from 8:30am to 5pm

Our Values 

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work.  We welcome applicants from diverse backgrounds. 

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you. 

What we're proud to offer you:  

Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home (the team average 2 days per week in the office)

Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave) 

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program. As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Other Extras.  Annual equipment or wardrobe allowance, annual flu shorts, discounted health insurance, EAP & more