Network Support Administrator I at Salt Lake City Corporation

Position Title:

Network Support Administrator I

Job Description:

We are looking for a Network Support Administrator to support our Information Management Services.

About the Position: 

This position will support customers that use City computer, phone, and data network resources. This includes assisting in installing, configuring and maintaining networked desktop computers, laptops, mobile devices, printers, phones, data equipment, and software for City departments.

Responsibilities may also include providing onsite technical support at off-site buildings, working with the Software Support Team and the Software Engineering Team regarding software and application issues, and working with the Network System Engineer Team in resolving issues involving network connectivity, throughput, and overall LAN performance. 

Work Schedule: 

Various work schedules may be required to accommodate the hours that the support staff are available for City customers. Salt Lake City operates 24x7 and team members are expected to cover on-call shifts to assure critical issues are resolved in a timely manner. 

Salary Range: 

N23 - $25.31/hr. to $34.53/hr. 

This position is eligible for full city benefits, including: 

• Health Insurance (95% of premium paid by city) 

• Dental, Vision and Life Insurance 

• Paid vacation and personal leave 

• Six – twelve weeks of paid parental leave from day 1 of employment 

• Retirement contributions toward a pension plan and/or 401(k) 

• A robust Employee Assistance Plan (EAP) 

• Up to $4,000 tuition reimbursement annually 

• Discounted supplemental benefits like pet insurance and legal services 

Learn more about our benefits here: https://www.slc.gov/hr/benefits-and-wellness/. 

IMPORTANT: Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice. 

Key Responsibilities: 

• Assists customers using desktop and mobile computer systems by troubleshooting hardware and software problems, such as system compatibility and configuration issues, hardware failures, and provides end-user training. 

• Installs, configures, and maintains desktop and mobile computer systems using various tools such as: imaging software, package creation and deployment software, and PC remote support software.  Installs, configures, and maintains network printers and associated print drivers. Installs, configures, and maintains wireless network products, such as air-cards and wireless network interface controllers (WNIC), etc. 

• Answers and resolves trouble calls from customers over the phone and in person.  Must use and understand the call taking process and utilize the call tracking system to document all solutions and to share knowledge. 

• Assists with PC life cycle management processes such as: technology purchasing, data retention and deletion, inventory surplus, etc. 

• Provides software integrity while meeting licensing requirements for all LAN software, including the evaluation of potential software products, maintaining licensing requirements set forth by the manufacturers and the City, and installing accurate and timely software upgrades. 

• Documents all essential technical processes and procedures ensuring that repeatable processes are in place, shared and followed. 

• Works with the Network System Engineer Team to implement and maintain City-wide security for remote and internal users. 

• Assists with network backup and restore processes. 

• Analyzes functionality of voice and data communication and network equipment.  This can include but is not limited to configuring, diagnosing, and repairing telephone services, VoIP services, and voicemail PBX communication systems. 

• Assists in the audio / digital video production phase of SLCTV. 

• Creates, configures, and maintains scripts and software automation.  

• May supervise apprentice and/or interns. 

• Performs various other duties as assigned. 

Minimum Qualifications: 

• Graduation from an accredited college or university with an Associate’s degree in computer science or other closely related field and two (2) years paid employment in the field of computer support supporting PCs (using Windows OS).  Education and experience may be substituted on a year-for year basis. 

• Possession of one (or more) of the following certifications may also be required (depending on position requirements): current Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Office Specialist Master, Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Professional (MCP), HP Printer Support, HP Hardware Support, Cisco Certified Entry Networking Technician (CCENT), CompTIA A+, CompTIA Network+, CompTIA Security+. 

• Working knowledge of Microsoft operating systems, topologies and protocols. 

• Must be able to demonstrate considerable and highly technical knowledge of personal computer hardware, peripherals, operating systems, and network operating systems, including installation procedures, architecture and trouble-shooting techniques. 

• Knowledge of principles of data communications and related equipment. 

• Ability to communicate clearly, both verbally and in written form. Ability to listen and understand system user problems and needs. 

Working Conditions: 

• Moderate physical effort.  Moderate lifting required, intermittent sitting, standing and walking.  Intermittent exposure to moderate noise levels.  Comfortable working conditions. 

• Regular exposure to stressful situations as a result of human behavior and the demands of the position. 

• Attends meetings, conferences, workshops and training sessions to become and remain current on the principles, practices and new developments in assigned work areas. 

Career Ladder Note: 

• After all qualification requirements for a Network Support Administrator II are met, incumbent may be promoted to a Network Support Administrator II with approval of CIO and Department Head, provided sufficient funding is appropriated for the impacted budget year. 

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 

Offers of employment are contingent on successful completion of a criminal background check in accordance with City policy and applicable law. Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment. 

Position Type:

Full-time

Department:

Information Management Services

Full Time/Part Time:

Full time

Scheduled Hours:

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