Team Leader - Customer Support - Vikhroli at Rentokil Initial

About the Role:

We are seeking a proactive and dynamic Team Leader to supervise, guide, and motivate a team toward achieving performance goals and delivering high-quality results. The ideal candidate will have strong leadership, communication, and organizational skills, and a passion for team development and operational excellence.

Job Responsibilities:

Leadership & Supervision:

● Lead, coach, and mentor a team to ensure high levels of performance and productivity.

● Monitor daily operations and team performance against KPIs and SLAs.

● Allocate tasks and manage workflows efficiently to meet deadlines.

Performance Management:

● Track individual and team performance metrics.

● Conduct regular team meetings, one-on-ones, and performance reviews.

● Identify training needs and support learning initiatives.

Operational Excellence:

● Ensure adherence to company policies, procedures, and quality standards.

● Handle escalated issues and resolve conflicts within the team effectively.

● Drive process improvements to enhance efficiency and customer satisfaction.

Communication & Reporting:

● Act as a communication bridge between team members and upper management.

● Prepare and present reports on team performance, challenges, and achievements.

● Ensure smooth handoffs between shifts/departments if applicable.

Requirements

Key Result Areas:

● Strong leadership and people management skills

● Excellent communication and interpersonal abilities

● Conflict resolution and problem-solving capability

● Time management and task prioritization

● High level of integrity and accountability

Competencies (Skills essential to the role):

● Analytical mindset and result-oriented approach

● Strong sales acumen and customer handling abilities

Educational Qualification / Other Requirement:

● Bachelor’s degree in [Business Administration/Relevant Field] or equivalent experience

● Minimum of 2 years in a supervisory or team lead role

● Ability to work in a fast-paced and target-driven environment

Role Type / Key working relationships:

● Individual Contributor

● Internal team

● External stakeholders

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.