Team Leader - Customer Support - Vikhroli presso Rentokil Initial
Rentokil Initial · Mumbai, India · Onsite
- Professional
- Ufficio in Mumbai
About the Role:
We are seeking a proactive and dynamic Team Leader to supervise, guide, and motivate a team toward achieving performance goals and delivering high-quality results. The ideal candidate will have strong leadership, communication, and organizational skills, and a passion for team development and operational excellence.
Job Responsibilities:
Leadership & Supervision:
● Lead, coach, and mentor a team to ensure high levels of performance and productivity.
● Monitor daily operations and team performance against KPIs and SLAs.
● Allocate tasks and manage workflows efficiently to meet deadlines.
Performance Management:
● Track individual and team performance metrics.
● Conduct regular team meetings, one-on-ones, and performance reviews.
● Identify training needs and support learning initiatives.
Operational Excellence:
● Ensure adherence to company policies, procedures, and quality standards.
● Handle escalated issues and resolve conflicts within the team effectively.
● Drive process improvements to enhance efficiency and customer satisfaction.
Communication & Reporting:
● Act as a communication bridge between team members and upper management.
● Prepare and present reports on team performance, challenges, and achievements.
● Ensure smooth handoffs between shifts/departments if applicable.
Requirements
Key Result Areas:
● Strong leadership and people management skills
● Excellent communication and interpersonal abilities
● Conflict resolution and problem-solving capability
● Time management and task prioritization
● High level of integrity and accountability
Competencies (Skills essential to the role):
● Analytical mindset and result-oriented approach
● Strong sales acumen and customer handling abilities
Educational Qualification / Other Requirement:
● Bachelor’s degree in [Business Administration/Relevant Field] or equivalent experience
● Minimum of 2 years in a supervisory or team lead role
● Ability to work in a fast-paced and target-driven environment
Role Type / Key working relationships:
● Individual Contributor
● Internal team
● External stakeholders
Benefits
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
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