Warranty Coordinator at Watsco

Essential Duties

• Coordinate efforts to recover warranty expenses from OEM and Vendors to meet Branch recovery targets.
• Proactively troubleshooting and resolving issues that arise during the warranty claims and returns process.
• Ensure proper flagging, coding, and management of warranty claims, following manufacturer and dealership procedures. 
• Ensure that failed warranty material is returned to OEM or vendors as required
• Keep dealership management updated with recovery summary reports to track the performance of the warranty program at the dealership.
• Ensure that warranty claims are submitted promptly and within the guidelines established by Gemaire management and the OEM.
• Ensure that warranty cores are handled with the dealership's parts department regularly.
• Refile claims within the appropriate time frame.
• Send reports to management.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

• Minimum of 2 years of experience in warranty, preferably HVAC industry.
• Proven ability to set monthly targets from corporate goals.
• Mathematical accuracy and a basic familiarity with accounting principles.
• Demonstrated experience in customer communications and customer satisfaction
• Excellent verbal and written communication skills along with problem-solving abilities.
• Excellent organizational skills.

Preferred Qualifications:

• Proficiency in working with Excel, Word, and Mincron system.
• Ability to work independently to meet assigned goals.
• Strong technical understanding of HVAC and components
• Bilingual preferred.

Work Schedule: Monday-Friday 7:30am-4:30pm. Some travel is required.

Physical Demands  Demand Frequency:

Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Frequent

EEO Statement:

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.