- Professional
- Escritório em Jacksonville
Essential Duties
- Coordinate efforts to recover warranty expenses from OEM and Vendors to meet Branch recovery targets.
- Proactively troubleshooting and resolving issues that arise during the warranty claims and returns process.
- Ensure proper flagging, coding, and management of warranty claims, following manufacturer and dealership procedures.
- Ensure that failed warranty material is returned to OEM or vendors as required
- Keep dealership management updated with recovery summary reports to track the performance of the warranty program at the dealership.
- Ensure that warranty claims are submitted promptly and within the guidelines established by Gemaire management and the OEM.
- Ensure that warranty cores are handled with the dealership's parts department regularly.
- Refile claims within the appropriate time frame.
- Send reports to management.
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
- Minimum of 2 years of experience in warranty, preferably HVAC industry.
- Proven ability to set monthly targets from corporate goals.
- Mathematical accuracy and a basic familiarity with accounting principles.
- Demonstrated experience in customer communications and customer satisfaction
- Excellent verbal and written communication skills along with problem-solving abilities.
- Excellent organizational skills.
Preferred Qualifications:
- Proficiency in working with Excel, Word, and Mincron system.
- Ability to work independently to meet assigned goals.
- Strong technical understanding of HVAC and components
- Bilingual preferred.
Work Schedule: Monday-Friday 7:30am-4:30pm. Some travel is required.
Physical Demands Demand Frequency:
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Frequent
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
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