Client Service Representative at Muddy Creek Animal Hospital
Muddy Creek Animal Hospital · West River, United States Of America · Onsite
- Junior
- Office in West River
Client Service Representative — Muddy Creek Animal Hospital
Location: West River, MD
Who We Are
Since 1988, Muddy Creek Animal Hospital has been caring for pets like family—across West River, Shady Side, Deale, Churchton, and beyond. We’re proud to be one of the few AAHA-accredited full-service clinics in the area, offering preventive, medical, surgical, and compassionate care—all delivered with warmth, expertise, and genuine empathy.
Our team handles everything from laser therapy, acupuncture, ultrasound, pain management, surgeries, diagnostics, dentistry, and boarding, all with the goal of treating every animal as if it were our own. We’re well-rated (4.9 stars and counting!), and our clients tell it best:
“Everyone was so warm and friendly, making every visit a pleasant experience.”
“Clean facility, friendly staff—just an all-around great experience.”
The Role
You’ll be the friendly face and voice that welcomes our clients and their pets—you know, the one who turns a trip to the vet into a great experience. As a Client Service Representative, you’ll:
- Greet pets and humans with warmth, establishing trust from the first hello
- Manage front desk duties: phones, emails, appointment control, and payment processing
- Keep things smooth when the unexpected happens—calm, efficient, and caring
- Be a key part of an empathic, problem-solving team that places pets and clients first
What We’re Looking For
- 1–2 years in a veterinary or human medical front-desk role (preferred—but we’ll train the right person)
- A natural communicator who connects with people—and their pets
- Organized, adaptable, and cool under pressure (bonus points if you smile while multi-tasking)
- A team-player with a positive, patient, and professional vibe
Why You’ll Love It Here
At Muddy Creek, you’re not just joining a clinic—you’re joining a long-rooted community tradition. We pride ourselves on:
- Industry-leading, integrative veterinary care (acupuncture, diagnostics, surgery, and more)
- A compassionate, collaborative team that treats both clients and patients like family
- A clean, welcoming facility that clients rave about in reviews
Perks & Benefits
We care deeply about the people caring for our patients—and the pets they bring in:
- Full suite of insurance and disability benefits
- Generous PTO (vacation, sick, personal, CE days)
- Continuing Education support to help you learn and grow
- Team member discounts for your own pets
- A supportive, inclusive workplace culture where compassion is our superpower
Ready to Make a Difference?
If you’re eager to help pets feel loved and families feel supported—and you bring both heart and efficiency to the table—we’d love to meet you. Let’s build an amazing experience for our clients (and their pets) together.
If you’re eager to help pets feel loved and families feel supported—and you bring both heart and efficiency to the table—we’d love to meet you. Let’s build an amazing experience for our clients (and their pets) together.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
