Excab Sales Representative at Top Notch Distributors Inc

Description

Excab Job Description

Last Reviewed: Monday, February 21, 2022

Title: Excab Sales Representative

Department: Sales

Pay Status: Exempt

Reports To: Sales Manager

JOB SUMMARY

Responsible for providing quality service as it pertains to dealing with customers through phone calls and emails. Using job knowledge to provide accurate and timely quotes daily. Dealing with day to day resolutions for customer’s inquiries. Processing orders, monitoring inventory levels and multi-tasking.

ESSENTIAL FUNCTIONS

• Strong problem solving skills and the ability to make sound decisions
• Strong ability to interpret and process data
• Strong written, verbal and interpersonal skills.
• Frequently required to sit, bend and reach
• Frequently required to type, process information and use fine finger manipulation
• Frequently required to use hands to finger, reach with hands and arms and talk or hear
• Specific vision abilities required for this job include close vision, color vision and the ability to adjust and focus
• Occasionally required to stand, walk, stoop, kneel or crouch

JOB FUNCTIONS

• Complete Knowledge of products Excab offers.
• Answer telephone calls. (15-20 calls/day)
• Processing all orders promptly. (15-20 orders/day)
• Entering Quotes accurately & in timely fashion (15-20 quotes/day)
• Answer customer questions via email. (40-60 emails/day)
• Monitoring Inventory levels.
• Communicating with customers on a regular basis as it pertains to issues with orders i.e. customer not ordering correct item, quantity is not correct, pricing issues, etc.
• Work with departments as necessary to resolve any customer issues or to process orders timely.
• Process RGA’s. Work with customer on RGA’s returned damaged.
• Start the initial setup of new customer’s.
• Occasionally work with customers to resolve UPS/Fed-Ex/LTL delivery exceptions/issues.
• Occasionally enter BOL’s & Fed-Ex/UPS labels.
• Occasionally send warranty/close out documents.

Requirements

JOB REQUIREMENTS

• A minimum of 30-60 day’s work experience in Excab’s warehouse.
• Ability to multi task, prioritize, and manage time effectively.
• Ability to maintain an upbeat and positive attitude at all times.
• Ability to work in self-directed, fast-paced environment.
• Must adhere to all safety and housekeeping policies and guidelines.
• Highly proficient computer skills including Outlook, MS Word, Excel.
• Must be able to travel, flexible hours. At time travel may be over the weekend or on unscheduled work days.

EDUCATION

• Minimum of a High School Diploma or GED Equivalent
• Bachelor’s Degree preferred

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Employee Signature Date