Manager, Parts, and Service Sales at TIME Manufacturing Company

Job Title:          Manager, Parts and Service Sales

Reports To:      VP of Sales

Location:          Westlake, Texas

Company:         TIME Manufacturing Company

Company Overview

TIME Manufacturing Company is a leading provider of bucket trucks, aerial lifts, and vehicle-mounted access solutions. With a strong reputation for innovation, quality, and customer service, we support industries including utilities, telecommunications, and infrastructure maintenance. Our aftermarket parts and service division plays a critical role in maintaining the performance and reliability of our equipment.

Position Overview

The Manager, Parts and Service Sales will be responsible for driving revenue growth in after-market parts and service solutions for TIME Manufacturing’s bucket truck product lines. This role involves managing key customer relationships, identifying new business opportunities, and collaborating with internal teams to ensure high levels of customer satisfaction.

Key Responsibilities

Sales & Business Development

• Develop and implement strategies to increase parts and service sales for bucket trucks and aerial lifts.
• Identify and pursue new business opportunities, including fleet owners, rental companies, utility providers, and service centers.
• Build and maintain strong relationships with customers to understand their ongoing service and parts needs.
• Develop and present customized proposals, pricing strategies, and service agreements.
• Meet or exceed sales targets and revenue goals for the aftermarket business.

Customer Relationship Management

• Serve as the primary point of contact for customers regarding parts availability, service offerings, and technical support.
• Address customer concerns and resolve issues in a timely and professional manner.
• Work closely with the Service Operations team to ensure efficient scheduling and execution of repairs and maintenance.

Operational Coordination

• Collaborate with the parts department to ensure adequate inventory levels and timely fulfillment of customer orders.
• Partner with Director of NA Service Operations to align sales efforts with operational capabilities.
• Stay informed on industry trends, competitor activities, and technological advancements to maintain a competitive edge.

Reporting & Financial Performance

• Track sales performance, provide regular reports to senior management, and adjust strategies as needed.
• Develop pricing strategies for parts and services to optimize profitability while remaining competitive.
• Ensure compliance with company policies, safety regulations, and industry standards.

Qualifications

• 5+ years in parts and service sales, preferably in the bucket truck, aerial lift, or heavy-duty vehicle industry.
• Bachelor’s degree in business, sales, engineering, or a related field 
• Understanding of bucket truck components, hydraulic systems, electrical systems, and maintenance requirements.
• Proven track record of achieving sales targets and developing customer relationships.
• Ability to effectively present solutions and close deals.
• Capable of addressing customer needs with tailored parts and service solutions.
• Experience working cross-functionally with service and parts departments.
• Experience with CRM tools, sales tracking software (specifically Hubspot), and Microsoft Office Suite.

Core Benefits

• Competitive salary 
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment

Equal Employment Opportunity (EEO) Statement

Time Manufacturing Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.