Front of House Supervisor at SPIRIT MOUNTAIN

Description

SUMMARY/OBJECTIVE

The position of Front of House Supervisor at Moosehead Bar and Grill is a winter-seasonal position and entails assisting the Food & Beverage Director in overseeing the daily operations of the front of house staff. This role will be scheduled from Dec-April about 25-30 hours a week and involves supervising staff, maintaining and ordering beverage inventory, ensuring excellent guest service, and facilitating communication with senior management.

ESSENTIAL DUTIES and RESPONSIBILITIES:

· Provide direct leadership and supervision to front of house staff.

· Handles beverage inventory including purchasing.

· Ensure guest satisfaction by exceeding their needs and expectations.

· Coordinate and assign tasks and offer support and assistance to front of house staff as required.

· Handle scheduling, bank distribution, and inventory management.

· Train new employees on the sales system and bank reconciliation process.

· Address guest complaints and provide basic compensation when senior management is unavailable.

· Report any disciplinary issues to Food & Beverage Director.

· Maintain high work standards, prioritize customer satisfaction, and stay self-motivated.

· Be available to work nights, holidays, and weekends.

· Other duties as assigned. 

Requirements

MINIMUM QUALIFICATIONS:

· Minimum age of 18 or older.

· Minimum of 2 years of experience in the hospitality field.

· Proficiency in cash handling.

· Previous experience in restaurants, bars, hotels, or catering.

· Previous supervisory experience is preferred but not required.

PHYSICAL REQUIREMENTS:

· Ability to lift up to 50lbs.

· Stamina to stand for extended periods.

· Willingness to work long hours in a physically demanding environment.