Front of House Supervisor bei SPIRIT MOUNTAIN
SPIRIT MOUNTAIN · Duluth, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Duluth
Description
SUMMARY/OBJECTIVE
The position of Front of House Supervisor at Moosehead Bar and Grill is a winter-seasonal position and entails assisting the Food & Beverage Director in overseeing the daily operations of the front of house staff. This role will be scheduled from Dec-April about 25-30 hours a week and involves supervising staff, maintaining and ordering beverage inventory, ensuring excellent guest service, and facilitating communication with senior management.
ESSENTIAL DUTIES and RESPONSIBILITIES:
· Provide direct leadership and supervision to front of house staff.
· Handles beverage inventory including purchasing.
· Ensure guest satisfaction by exceeding their needs and expectations.
· Coordinate and assign tasks and offer support and assistance to front of house staff as required.
· Handle scheduling, bank distribution, and inventory management.
· Train new employees on the sales system and bank reconciliation process.
· Address guest complaints and provide basic compensation when senior management is unavailable.
· Report any disciplinary issues to Food & Beverage Director.
· Maintain high work standards, prioritize customer satisfaction, and stay self-motivated.
· Be available to work nights, holidays, and weekends.
· Other duties as assigned.
Requirements
MINIMUM QUALIFICATIONS:
· Minimum age of 18 or older.
· Minimum of 2 years of experience in the hospitality field.
· Proficiency in cash handling.
· Previous experience in restaurants, bars, hotels, or catering.
· Previous supervisory experience is preferred but not required.
PHYSICAL REQUIREMENTS:
· Ability to lift up to 50lbs.
· Stamina to stand for extended periods.
· Willingness to work long hours in a physically demanding environment.
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