Hospice Volunteer Coordinator at Capstone Hospice, LLC

Description

Picture yourself happy at work, surrounded by teams and people who are like family. At Capstone Hospice, purpose is at the heart of our employee experience, empowering you to make a meaningful impact on patients and families during this most crucial time in their life. We live a simple mission; to bring peace and comfort to those we serve.

Capstone Hospice is privately owned and services the Metro Atlanta community. As a growing company we strive to maintain an employee-centric hospice company. Our belief is simple; Inspired, proud and pleased employees will deliver a level of customer satisfaction that consistently exceeds expectations. We realize that timely and accurate responsiveness is of the highest importance. Our company structure lends itself to a flexible, prompt and efficient response from our staff. The needs of our patients are our utmost priority.

Check us out online at www.capstonehospice.com

Capstone Hospice is seeking a dedicated and empathetic Hospice Volunteer Coordinator to join the dedicated volunteer team.  The Volunteer Coordinator is responsible for the recruitment, training, placement, supervision and documentation of hospice volunteers who provide support to patients, families and staff.   This position ensures that all volunteer activities are compliant with federal, state, and local regulations, as well as internal hospice policies and procedures.  

This position will require someone that is passionate about supporting individuals and families at the end of life through meaningful volunteer engagement across the Capstone Hospice service area.  This is a full-time position requiring in-office attendance as well as field attendance. 

This position requires the following skills and qualifications to be considered:

1. Bachelor's degree (preferred)
2. Prefer experience in volunteer coordination, healthcare, or related field
3. Proficiency in Microsoft Office, electronic data management and EHR systems.
4. Reliable transportation, valid driver's license and auto insurance. 

To be successful in this role candidates must possess the following traits:

1. Exceptional verbal and written communication.
2. Empathy, integrity, and professionalism in patient/family/referral sources interactions.
3. Ability to manage sensitive and confidential information.
4. Strong attention to detail.
5. Critical thinking and problem-solving skills.
6. Ability to work with a variety of individuals and independently.
7. Understanding and commitment to hospice philosophy and end-of-life care. 

Requirements

Essential functions of the position:

Recruitment & Outreach

• Develop and implement strategies to recruit a diverse, compassionate volunteer base across the service territory.
• Build and maintain relationships with community organizations, schools, religious institutions, and other potential referral sources to promote volunteer opportunities.

Training & Onboarding

• Facilitate comprehensive volunteer orientation and training in hospice philosophy, confidentiality, safety, and patient/family care.
• Ensure all regulatory requirements are met, including background checks, TB testing, and other screenings.
• Maintain a complete personnel file for each volunteer, including documentation of required training, screenings, certifications, and compliance updates.

Scheduling & Supervision

• Match volunteers to assignments based on patient and family needs, volunteer skills and preferences, and geographical location.
• Provide ongoing support, mentorship, and performance evaluations for all volunteers to ensure quality service and engagement.

Documentation & Compliance

• Accurately document all volunteer activity, including patient visits, missed visits, administrative hours, and non-direct support time, in the Electronic Medical Record (EMR).
• Provide timely updates on volunteer involvement for each patient for IDG meetings.
• Ensure documentation meets Medicare/Medicaid and accreditation requirements.

Program Development

• Regularly assess the effectiveness of the volunteer program and implement improvements as needed.
• Maintain accurate records and reports for audits and regulatory compliance.

Communication & Collaboration

• Serve as the liaison between volunteers and hospice staff, ensuring strong communication and smooth integration of volunteer services into the care plan.
• Participate in interdisciplinary team (IDG) meetings as needed.
• Plan, promote and execute quarterly service project for staff participation.

Recognition & Retention

• Plan and coordinate volunteer appreciation events and other recognition initiatives.
• Offer emotional support, feedback and guidance to volunteers.

JOB RELATIONSHIPS:

• Supervised by: Director of Psychosocial Services
• Workers Supervised: Volunteers
• Interrelationships: Patients, Families and Interdisciplinary Group (IDG)

PHYSICAL REQUIREMENTS:

• Ability to life up to 20 pounds. 
• Sitting 4 - 8 hours/day
• Bending, stooping, squatting and/or twisting Occasionally
• Position requires close work; finger dexterity; adequate hearing and vision (with or without correction). May occasionally work longer than 8 hours/day.

MENTAL REQUIREMENTS: 

• Ability to work independently and make informed judgements. 
• Must be flexible, empathetic, and possess excellent interpersonal skills.
• Able to manage emotional stress and demonstrate resilience in challenging situations. 

WORKING CONDITIONS: 

• Exposure to odors, blood, body fluids, and other environmental factors. 
• Volunteer-related patient visits may occur in diverse settings including private homes, assisted living facilities, memory care units and skilled nursing facilities. 

The Volunteer Coordinator is a full-time position with benefit eligibility to include:

Paid Holidays

Generous Allowed Time Off

Health and Wellness Benefits: Medical, Dental, Vision, etc.

Short-term disability

Long-term disability

Phone Allowance

Candidate interested should submit their application via Indeed or through our company website.