Customer Service Specialist at Mercer-Zimmerman, Inc.

Are you a problem solver?  Have a passion for customer satisfaction and an eagle eye for detail?  

Mercer-Zimmerman, Inc., a leading commercial lighting manufacturers’ sales agency, is looking for the right candidate to fill a Customer Service Specialist role in our Omaha office.

What you’ll be doing…

• Managing new project orders received from electrical distributors to ensure orders match what was quoted and are entered with accuracy.
• Providing front-line phone support to address order questions (such as availability, pricing, ship dates) and general company information.
• Addressing order issues - communicating with customers and manufacturers to ensure issues are resolved in a timely and efficient manner.

We are looking for someone who offers…

• Exceptional Time Management skills – ability to effectively manage multiple simultaneous projects/priorities.
• An eye for detail - a focus on accuracy.
• Phenomenal communication and customer satisfaction skills.
• A collaborative spirit - appreciation for the team approach.
• The ability to anticipate problems before they happen and act accordingly.
• Initiative - someone who is self-motivated and has a passion for problem-solving.
• Accountability – someone who takes ownership of their work.
• Computer proficiency and experience with Microsoft Office.  A strong comfort level with entering orders into industry specific software and accessing information from the same program.  
• A High School Diploma.  A college degree is a plus.
• Bonus points if you are familiar with the construction industry.

We look forward to hearing from you!