Lead Attendance and Payments Specialist at ChildCareGroup
ChildCareGroup · Dallas, United States Of America · Onsite
- Professional
- Office in Dallas
Make an Impact as a Lead Attendance and Payments Specialist
You will work within Child Care Assistance, a program of ChildCareGroup that manages child care subsidies in support of working parents and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Hardin and Orange counties in Texas. You will review and reconcile attendance information submitted by parents and child care providers, review attendance information for payment to child care providers and monitor the customer service line and assist customers
Why work for ChildCareGroup?
Founded in 1901, ChildCareGroup’s (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families.
ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.
You are a great fit for the role because you identify with the CCG SPIRIT, our core values:
SERVICE – Lead with a servant’s heart
PROFESSIONALISM – Perform our best every day
INTEGRITY – Do what is right
RESPECT – Treat each other the way we wish to be treated
INCLUSION – Value individual differences
TEAMWORK – Communicate and collaborate to achieve our goals
Position Details
Responsibilities
- Assist customers via phone, email, and in person in a prompt, courteous and professional manner
- Provide technical assistance by phone, email, and in person on recording attendance, program requirements, and child care provider payments.
- Must problem-solve and communicate among different departments in order to answer customer questions and resolve customer complaints.
- Review state system for attendance recorded by parents and enters work item for follow up in case management system for noncompliance issues.
- Reconcile attendance information recorded by parents with information submitted by child care providers, documentation in the case management system, and attendance website; revise attendance information in the state system according to guidelines.
- Finalize and confirm attendance information for payment.
- Research child care provider payment issues and make necessary documentation in case management and state systems.
- Provide feedback to other staff on claim entry errors.
- Contact child care providers regarding errors or adjustments to payments. May request additional documentation from child care providers to resolve payment issues.
- Research more advanced customer and system issues. Ask questions to obtain a very clear understanding of the need or issue. Educate and offer solutions. Be able to interpret and communicate state and local policies and procedures in an understandable manner.
- Provide support and answer questions that Attendance and Payment staff will have regarding work, policies, and procedures.
- Serve as the first level of contact for escalated calls. Be able to diffuse, assist, and solve the problems of difficult customers requesting to speak with a supervisor. Handle all calls in a professional and welcoming manner.
- Assist with processing corrections to provider payments.
- Research and create timeline of events for appeal requests for absence terminations.
- Serve as back up for processing provider payments in Supervisor’s absence.
- Assist with special projects and performs other duties as assigned
Education and Experience
- High School Diploma or GED required--some college preferred
- Ability to handle multiple tasks concurrently and prioritize work
- Excellent communication skills and ability to work effectively with all levels of people
- Proficiency in use of computer, word processing software (Word), and email (Outlook) required
- Ability to work well under pressure and meet deadlines required
- Must be able to function as a team member
- Prompt and regular attendance required
- Bilingual English/Spanish language skills preferred
- Unquestioned integrity and commitment to uphold ChildCareGroup’s mission, vision and core values
Travel and Compliance Requirements
- Must have Apply Now
