Customer Service Coordinator at Fields Auto Group

Are you a positive person with a passion for serving customers and a great smile to boot? If so, join our customer service team.

Fields Jeep is looking for an energetic & detail-oriented individual at our Glenview location.

Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. 

RESPONSIBILITIES:

• Meet and greet customers professionally in-person & on the phone
• Service appointment scheduling for customers over the phone and in person.
• Appointment confirmation 24 hours before the scheduled appointment. 
• Processing payments, invoicing, and other miscellaneous office duties
• Provide basic information to callers who have general inquiries
• Follow-up calls to maintain a high satisfaction rating with guests
• Handle customer complaints with integrity and poise
• Provide general administrative and clerical support, including mailing, scanning, faxing, and copying
• Maintain office supplies

REQUIREMENTS:

• Excellent communication and organizational skills
• Experience using the Microsoft Office suite
• Ability to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously
• Must be willing to submit to a drug screen & background check
• Hours for this position are Full Time M-F 9:00 am-6:00 pm, Saturday 7:00 am - 4:00 pm. 1 scheduled day off during the week.
• Rate of pay $18.00