Platzhalter Bild

Animal Welfare Client Services Coordinator at Animal Friends Alliance

Animal Friends Alliance · Fort Collins, United States Of America · Hybrid

$36,067.00  -  $40,227.00

Apply Now

Description

Part-Time, Flexible scheduling - prefer minimum of 4 days/week availability, No Holidays, Occasional Weekends 

$17.34/hour; if Bilingual English/Spanish $19.34

Benefits: SIMPLE IRA

Minimum of 2 years’ experience in human or animal welfare fields, human or veterinarian clinic/hospital, patient intake and scheduling

**NO DIRECT ANIMAL CARE/INTERACTION RESPONSIBILITIES**



General

The Animal Welfare Client Services Coordinator (internally known as the PAL+ Program Coordinator) is a rewarding position focused on helping low-income community members access subsidized cost spay/neuter, and basic wellness for their pets through the Prevent-A-Litter + program at Animal Friends Alliance. This position is responsible for the organization, implementation, and communication of this program. The PAL+ Coordinator works closely with PAL+ Program clients to ensure clear communication between the client and the spay/neuter clinic and supports the clients' needs. This position requires learning a wide range of policies and procedures and the use of independent judgment and training to take appropriate actions in various situations. The PAL + Coordinator position is part-time. Work is to take place primarily on site at the Animal Friends Alliance Mulberry Campus, with options for some remote work.  


Major Duties and Responsibilities:

  • Provides quality in-person, online, and telephone support for the PAL+ program.
  • Updates, reviews, and processes PAL+ applications in a timely manner.
  • Communicates with applicants to assess needs, schedule appointments, and follow up on care received as needed.
  • Answers questions and concerns of prospective clients and helps them access the program application.
  • Clearly reports information about PAL+ clients and their needs to other departments, including development, client service, and vet teams.
  • Educates staff, volunteers, and the public about the PAL+ program in person. 
  • Recruits volunteers to assist with the program as needed. 
  • Tracks all related statistics information to assist with trends, grants, budgeting, and the annual strategic plan.
  • Works closely with the Community Pet Resources Manager to ensure the program is running smoothly and concerns are being addressed.


Other Duties:

  • Learn basic duties of other departments and support other departments and staff as able.
  • Understands and operates by Animal Friends Alliance’s Core values.
  • Regular and timely presence on-site.


Organization-Wide Duties:

  • Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action.
  • Represents Animal Friends Alliance in a professional and courteous manner at all times.
  • Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates, and champions volunteers and their work.
  • Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs.
  • Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk.
  • Learns basic duties of other departments, and supports other departments and staff.
  • Monitors, supports, motivates, and accredits volunteers and their work.
  • Understands and operates by Animal Friends Alliance’s core values.
  • Regular and timely presence on-site.


Work Environment:

  • Work performed in a public veterinarian clinic setting
  • Potential for exposure to zoonotic diseases and cleaning chemicals
  • Potential for exposure to dangerous and fractious animals
  • Potential exposure to high noise levels when in a public clinic
  • Potential for animal bites and scratches while handling animals

Unusual Demands:

  • Work is subject to frequent interruptions
  • Employee is subject to work weekends, holidays, and beyond the normal scheduled hours of work
  • Employee is subject to working outside in a variety of weather conditions


Requirements

Education/Experience:

Education

  • Preferred: Effective written and verbal communication in Spanish as well as English.

Experience:

  • Preferred: Minimum of 2 years’ experience in human or animal welfare fields, human or veterinarian clinic/hospital, patient scheduling
  • Valid Driver’s License: N/A
  • Sincere interest in Animal Friends Alliance’s mission & vision.

Knowledge:

  • Knowledge of Google Suite, including Gmail, Docs, Chat, Hangouts, and Sheets. 
  • Knowledge of video conferencing applications. 

Skills:

  • Effective verbal communication skills for in-person and telephone contact.
  • Effective written communication skills for email communication.
  • Excellent customer service skills, particularly with a variety of client situations.
  • Basic computer skills.
  • Detail-oriented. 

Abilities:

  • Able to work as a team member within several departments.  
  • Able to prioritize duties and perform multiple tasks. 
  • Able to work in a high-stress, fast-paced environment.
  • Ability to learn, retain, and communicate a wide variety of information.
  • Able to work autonomously.
  • Able to work within a budget.
  • Able to learn new software systems quickly.


Physical, Sensory, and Mental Requirements

Physical Requirements

Frequent:

  • Sit, Stand, Walk, Bend, Squat, Kneel, Crawl, Reach above head, Push/Pull objects, and reach above head.
  • Exposure to hazards: Biological, Chemical, Noise, and Sharp instruments.
  • Exposure to marked changes in temperature. 

Occasional:

  • Write legibly.
  • Use of a microwave.

Sensory Requirements:

  • Can distinguish smells: IMPORTANT
  • Can distinguish tastes: N/A
  • Can hear normal tones: REQUIRED
  • Can hear soft tones: REQUIRED
  • Can distinguish temperatures by touch/proximity: IMPORTANT
  • Eyesight: Normal/corrected to 20/40: REQUIRED
  • Eyesight: Close eye work: REQUIRED
  • Color Recognition: N/A

Mental Requirements:

  • Can read, speak, and write English: REQUIRED
  • Can control emotions (remain calm under verbal abuse): REQUIRED
  • Has a positive attitude toward and willingness to work on a diverse team and with a diverse range of clients: REQUIRED
  • Can handle stress: REQUIRED


Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Apply Now

Other home office and work from home jobs